Benefits Call Center Representative

Conduent

Initial contact for potential and existing members regarding health and financial benefits. Providing administrative support and accurate information while navigating various systems.

Posted 5/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorLead💰 $18 per hourWebsite

About the role

Key responsibilities & impact

You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits.
Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts.
This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.
You may periodically provide support through outbound calls as well.
Accurately document enrollment requests, status changes, complaints, and grievances.
Enter application and enrollment information into a web-based computer system for customers as needed.
Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need

High School Diploma/GED
Must be 18 years of age.
Ability to successfully pass a criminal background check.
Previous customer service and/or call center experienced.
Previous experience and knowledge of pension plans or DB skill set is ideal
Proficiency with MS Office and keyboarding
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to solve problems through analysis and ongoing feedback.
Achieving results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencepension plansdata entryenrollment processingproblem solvingkeyboard proficiencyinternet speed testing

Soft Skills

effective communicationrelationship buildingempathycommitmentanalytical skillsadaptabilitycultural competence

Certifications

High School DiplomaGED