Bilingual Spanish Customer Service Representative

Conduent

Customer Service Representative assisting with inquiries for NJ Family Care beneficiaries. Engaging with applicants and providing guidance based on program requirements through effective communication.

Posted 5/27/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Internet Speed Test: Must complete an internet speed test and meet the minimum requirements.
Background and drug screening required.

Benefits

Comp & perks

Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceenrollment documentationdata entrycall center environmentquality monitoring

Soft Skills

effective working relationshipsproblem solvingempathycommitmentworking with diverse backgrounds

Certifications

High School diplomaGED