Customer Experience Associate I

Conduent

Customer Experience Associate managing inbound calls for clients in Texas. Requires effective communication and problem-solving skills with significant training and support from the employer.

Posted 5/27/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Efficiently manage a high volume of inbound calls in a fast-paced environment.
Listen actively to understand customer needs and offer clear, accurate information.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Help cardholders with any questions about transactions and account statuses.
Process transactions efficiently via web-based applications and handle research requests with precision.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
Maintain in-depth knowledge of company and client programs, policies, and technology.
Support team operations during peak times or absences to help maintain seamless service.

Requirements

What you’ll need

Applicants must currently reside in the state of Texas to be considered
Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Compliance with camera requirements for meetings and training.
Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
Equipment: The company will provide all necessary computer equipment.
Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
Working knowledge of computers and Windows applications.

Benefits

Comp & perks

Work From Home- Must reside in the state of Texas to be considered
Full Time Employment (40 hours/week)
Flexibility to work any of our 8-hour shift schedules during our business hours.
Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
Career Growth: Opportunities to advance your career in a supportive, innovative environment.
Benefits: Comprehensive benefit options and a great work environment that values your success.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencetransaction processingweb-based applicationsaccount managementresearch skillscomputer proficiencyWindows applicationsinternet speed testing

Soft Skills

active listeningempathycommunicationconfidentialitycomplianceteam supportadaptability

Certifications

High School Diploma or equivalent