Conduent

Customer Support

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Customer Experience Associate III

Human Resources

• Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
• Resolves telephone and chat inquiries quickly.
• Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
• Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
• Provides information to employees and HR on matters pertaining to personnel forms and records.
• Initiates appropriate actions as required by HR or employee.
• Advises on benefit plan options.
• Performs other duties as assigned.

HR Solutions Services Associate IV

Content Marketing Manager

• Define and execute a comprehensive B2B content strategy aligned with business growth priorities, target industries, and buyer personas.
• Position content as a strategic driver of demand generation, pipeline growth, and brand differentiation.
• Lead integrated content planning across campaigns, solutions, events, and ongoing marketing programs.
• Ensuring content aligns with every stage of the buyer journey, from awareness through conversion and expansion.
• Provide strategic direction and quality oversight for thought leadership, client success stories, solution marketing, and digital experiences.
• Lead editorial strategy and narrative development across social media channels.
• Partner with Digital Marketing on content distribution, paid promotion strategies, and performance optimization.
• Establish and maintain enterprise editorial standards, voice, and tone.
• Define and monitor KPIs tied to engagement, conversion, and pipeline impact.
• Lead, mentor, and develop content and social media professionals.

Director, Content & Editorial Strategy, B2B Commercial Marketing

Director

• Develop Win/Loss IntelligenceEstablish and execute a structured win/loss analysis program to identify drivers of outcomes across deals, including wins, losses, and disengagements, and translate findings into actionable recommendations that improve sales effectiveness.
• Lead Voice of the Client (VoC) InsightsPartner with program execution and client health teams to synthesize ongoing client feedback (including NPS and other VoC inputs), identify trends, and highlight opportunities to improve client retention, advocacy, and lifetime value.
• Build Competitive Intelligence CapabilityDesign and deliver a repeatable insights engine that provides competitor intelligence, market and product analysis, and sales enablement assets (e.g., battlecards) to strengthen positioning in active pursuits.
• Drive Pricing IntelligenceAnalyze pricing performance, deal structures, and external benchmarks to inform pricing strategies that balance competitiveness, margin, and win probability.
• Integrate Cross-Functional InsightsConnect insights across win/loss, client feedback, market trends, and pricing into a cohesive commercial intelligence framework that informs go-to-market strategy and decision-making.
• Establish and Scale CapabilityStand up and continuously enhance the Commercial Intelligence function within the Demand Center, including frameworks, tools, processes, and governance to enable consistency, scalability, and impact.
• Advise Senior StakeholdersDeliver clear, concise, and actionable insights to senior leadership, translating complex data into strategic recommendations that support growth priorities, pipeline conversion, and revenue performance.

Director, Commercial Intelligence

Events

• Develop and execute a portfolio of in-person and virtual events aligned with business growth and pipeline objectives.
• Create event strategies that support demand generation, brand awareness, customer engagement, and sales priorities.
• Identify opportunities to maximize event impact and support commercial marketing initiatives.
• Manage end-to-end event execution, including logistics, vendor relationships, contracts, budgets, timelines, and onsite coordination.
• Oversee event planning activities to ensure flawless delivery and exceptional attendee experiences.
• Coordinate with internal and external stakeholders to ensure all event components are delivered on schedule and within budget.
• Partner with Commercial Marketing, Solution Marketing, Brand & Design, and Sales teams to ensure alignment on event goals and messaging.
• Collaborate with stakeholders to develop integrated event plans and supporting marketing activities.
• Serve as the primary point of coordination across teams involved in event planning and execution.
• Design executive-level agendas, customer engagements, and event experiences that showcase Conduent's solutions and business impact.
• Support flagship programs, industry conferences, and strategic client events.
• Ensure all experiences reflect Conduent's brand standards and value proposition.
• Partner with marketing teams to support attendance generation, audience engagement, and post-event follow-up activities.
• Measure event effectiveness through key performance indicators, including attendance, engagement, Sales Accepted Leads (SALs), and pipeline influence.
• Provide insights and recommendations to continuously improve event performance and ROI.
• Develop scalable processes, playbooks, and best practices to improve efficiency and consistency across the events portfolio.
• Identify opportunities to streamline execution and enhance attendee experiences.
• Maintain event governance and operational excellence across all programs.

Events Manager – B2B Commercial Marketing

Compliance

• Lead end-to-end strategic pursuits for large, complex, multi-service opportunities.
• Drive pursuit strategy across sales, consulting, delivery, finance, legal, alliances, and executive leadership.
• Shape deal positioning early in the sales cycle to influence client thinking before formal procurement begins.
• Identify and strengthen competitive differentiation against global systems integrators and consulting firms.
• Develop win strategies grounded in client business drivers, transformation objectives, and stakeholder motivations.
• Facilitate executive alignment around pursuit direction, messaging, pricing strategy, and commercial positioning.
• Build persuasive, audience-centric messaging for strategic pursuits.
• Translate complex technical and operational capabilities into business-relevant outcomes.
• Create compelling executive summary narratives that connect transformation initiatives to measurable business value.
• Develop differentiated Points of View (POVs) that shape how clients perceive business challenges and opportunities.
• Guide teams in the creation of persuasive presentations, workshops, proposals, demonstrations, and executive briefings.
• Drive message consistency across all client-facing artifacts.
• Coach pursuit teams and executives on high-stakes communication effectiveness.
• Facilitate solution alignment sessions and strategic storyline workshops.
• Partner with solution architects and SMEs to simplify complexity without losing credibility.
• Ensure evidence, case studies, proof points, and transformation outcomes reinforce strategic positioning.
• Maintain quality control across messaging, narrative flow, and executive readability.
• Analyze competitor positioning, messaging strategies, and market narratives.
• Develop pursuit positioning that differentiates beyond technical capability and price.
• Identify strategic messaging opportunities based on industry shifts, AI transformation trends, operating model evolution, and business disruption.

Director, Sales Data – Process Compliance

Solutions Engineer

• Act as the technical lead for strategic technology and consulting partners
• Define and drive joint solution architectures and integrated offerings
• Align partner capabilities with internal platforms and services
• Lead co-innovation efforts and development of reusable partner-enabled solutions
• Serve as a technical advisor to partner executives and internal stakeholders
• Design and deliver end-to-end enterprise solutions across digital operations, CX, automation, and platform services
• Translate client requirements into scalable architectures and operating models
• Work with the SA team on solutioning for strategic pursuits, including RFPs, proposals, and executive presentations
• Engage directly with clients to identify transformation and modernization opportunities
• Partner with Sales Executives and Client Partners to shape and win complex deals
• Drive technical solution strategy, differentiation, and risk mitigation
• Align solutions to measurable business outcomes and client value
• Develop shared services architectures and reusable solution assets
• Promote consistency across architecture, integration, and deployment models
• Identify emerging technologies and drive partner-led innovation opportunities

Enterprise Solutions Architect

• Lead solutioning across capture and proposal lifecycle (RFP analysis, solution design, submission, orals)
• Analyze client business, operational, and technical requirements and translate them into end-to-end solution architectures
• Design integrated solutions that align with enterprise architecture, industry standards, and client objectives, addressing both functional and non-functional requirements
• Evaluate technology options and recommend the optimal combination of platforms, tools, and services based on scalability, security, and cost considerations
• Design solutions leveraging cloud, data/analytics, interoperability (FHIR/HL7), and cybersecurity
• Collaborate with capture, pricing, technology, sales, and delivery teams to develop integrated solutions, including staffing models, basis of estimates (BOEs), proposal artifacts, CONOPS architecture diagrams, and implementation strategies
• Ensure compliance with HIPAA, CMS/MITA, FAR, and federal security standards
• Contribute to win themes, discriminators, and client presentations
• Serve as a trusted advisor to internal and external stakeholders, translating complex technical concepts into clear, business-focused messaging
• Identify and mitigate technical and operational risks associated with proposed solutions

Business Solution Architect

Business Analyst

• Lead requirements gathering, analysis, documentation, and validation for Medicaid pharmacy claims, MMIS processing, eligibility, prior authorization, and related workflows.
• Facilitate discussions with business, vendor, and technical teams to define requirements, resolve issues, and align on scope and priorities.
• Translate business, policy, and regulatory needs into clear requirements, user stories, process flows, business rules, and acceptance criteria.
• Analyze current and future-state processes to identify gaps, risks, dependencies, and improvement opportunities.
• Maintain key project artifacts such as traceability matrices, workflow documentation, interface mappings, and decision logs.
• Partner with testing teams to develop test scenarios, support SIT and UAT, manage defects, and validate business outcomes.
• Support implementation, change requests, issue resolution, and production support activities.
• Mentor junior analysts and promote consistent analysis, documentation, and collaboration practices.

Senior Business Analyst – Medicaid Pharmacy Claims, MMIS

Operations

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

Product Marketing

• Support go-to-market and product initiatives for emerging CX and AI solutions
• Assist with developing documentation, playbooks, training materials, and enablement content
• Conduct market research, competitive analysis, and solution comparisons
• Support solution development efforts across AI, automation, messaging, and customer experience capabilities
• Create presentations, graphics, and executive-level materials to support strategic initiatives
• Assist with social media, market engagement, and industry research activities
• Help organize priorities, track project milestones, and support cross-functional workstreams
• Collaborate with teams across marketing, legal, finance, product, and operations to support business initiatives
• Contribute ideas and recommendations that help improve processes, solutions, and customer outcomes

Summer Intern – CXM Transformation, AI & GTM Support

• Partner with cross-functional teams, including Operations, IT, QA, and Training, to support business initiatives and system enhancements
• Participate in User Acceptance Testing (UAT) to validate that system changes align with business requirements
• Create and maintain documentation, including business requirements documents (BRDs), workflows, and process maps
• Monitor and report on project progress, including tracking risks, issues, and dependencies
• Coordinate with internal teams to support timely resolution of escalations
• Assist in analyzing current business processes and identifying opportunities for improvement and optimization
• Develop a working knowledge of organizational operations, workflows, and applicable policies and regulations related to the NJ FamilyCare Managed Care Program
• Manage multiple priorities effectively in a fast-paced environment while meeting deadlines
• Perform other duties as assigned

Business Analyst I

Call Center Representative

• Direct responsibility for hiring and termination decisions.
• Real‑time performance management — oversee attendance, provide coaching, and ensure agents meet all KPIs and compliance standards.
• Deliver constructive feedback and conduct training sessions to support agent development.
• Respond to escalated calls when callers request a supervisor callback.
• Review agent timecards for accuracy and compliance with organizational policies.
• Monitor Real‑Time Adherence (RTA) and ensure appropriate staffing coverage throughout the day.
• Conduct real‑time monitoring to maintain service levels and operational efficiency.
• Prepare daily, weekly, and monthly reports summarizing performance metrics, trends, and operational insights.

Call Center Supervisor

Analyst

• Lead the development and management of key suppliers by utilizing advanced sourcing and end-to-end commodity management practices for assigned Direct Purchasing commodities.
• Drive significant cost optimization initiatives through the use of competitive bidding, eAuctions, Electronic Catalogs, blanket contracts, commodity planning, opportunity assessments, business intelligence requirements, and advanced spend analytics.
• Own and consistently exceed cost savings targets, while leading process improvement initiatives and ensuring delivery against Key Performance Indicators.
• Oversee and ensure proper routing of low value and emergency Purchase Requests in collaboration with the remotely located Transactional Purchasing Services team.
• Act as a strategic partner to key stakeholders by developing in-depth commodity expertise and defining sourcing strategies aligned with evolving market conditions, pricing dynamics, and technology trends.
• Lead the full Purchasing Sourcing Process, including but not limited to bid list strategy, RFQ development, complex supplier negotiations, supplier selection, sourcing approvals, and contract or purchase order issuance, while ensuring proper governance and documentation.
• Ensure all sourcing, contracts, and Purchase Order transactions are fully compliant with Corporate Purchasing Policies and Procedures, while promoting best practices across the organization.
• Proactively manage, mitigate, and resolve complex commercial issues and risks with suppliers to ensure business continuity and performance.
• Provide leadership, mentorship, and coordination support to other buyers, contributing to team capability development and operational excellence.

Senior Strategic Buying Services Analyst

• Serve as the primary evidence coordinator for all PCI-DSS control domains across 2-3 assigned business unit scopes, managing artifact collection from IT, operations, HR, and business unit control owners.
• Maintain a continuous, audit-ready evidence repository for each assigned scope - organizing artifacts by control requirement, testing frequency, and assessment cycle.
• Develop and distribute standardized evidence request packages to control owners, providing clear instructions on format, retention period, and submission deadlines.
• Validate evidence submissions for completeness, accuracy, and alignment to the specific PCI-DSS v4.0 requirement being satisfied before logging in the repository.
• Track evidence gaps, follow up on outstanding submissions, and escalate persistent collection failures to the ISA for stakeholder intervention.
• Maintain version control and change logs for all compliance artifacts to support QSA review and year-over-year comparison.
• Execute the control monitoring calendar for each assigned scope, performing or coordinating scheduled PCI-DSS control tests at daily, weekly, monthly, quarterly, and annual frequencies as defined by the ISA.
• Document control test results with supporting evidence, noting pass/fail status, observations, and any exceptions identified during testing.
• Track and log control exceptions, working with the ISA to initiate issue tickets and assign remediation owners through established workflows.
• Coordinate and document quarterly User Access Reviews (UARs) for cardholder data environment (CDE) systems, collecting attestations from system owners and flagging any orphaned or excess access for remediation.
• Support Monthly vulnerability scan cycles by coordinating scan scheduling with IT teams, collecting results, and ensuring risk ratings and remediation tickets are opened within required timeframes.
• Maintain the control monitoring log and provide a monthly status summary to the ISA for KPI reporting and dashboard updates.
• Support the ISA in executing the annual PCI-DSS recertification process for all assigned scopes - managing logistics, scheduling, evidence packaging, and communication with internal stakeholders throughout the assessment window.
• Prepare and maintain structured evidence binders and audit response packages for each control domain, ensuring all artifacts are labeled, indexed, and traceable to specific PCI-DSS v4.0 requirements.
• Track all QSA Requests for Information (RFIs) in the team's audit management system, coordinating timely responses from control owners and flagging items at risk of missing SLA to the ISA.
• Maintain a master findings tracker for all assigned scopes, logging audit findings, management responses, remediation owners, target dates, and closure evidence across internal and external audit cycles.
• Support the ISA in preparing Attestations of Compliance (AOCs), Self-Assessment Questionnaires (SAQs), and Report on Compliance (ROC) documentation by compiling required data and validating input accuracy.
• Assist with post-audit retrospectives by compiling evidence submission timelines, RFI logs, and findings summaries for lessons-learned analysis.
• Maintain and update CDE boundary diagrams, data flow diagrams, and network segmentation documentation for each assigned scope, initiating updates within 30 days of any environment change.
• Maintain the risk acceptance register for assigned scopes, tracking open risk acceptances, expiry dates, residual risk ratings, and required annual reviews.
• Track compensating controls for assigned scopes, ensuring each has documented rationale, compensating measures, and a current review date on file.
• Monitor policy and procedure currency for assigned scopes, flagging documents approaching their review date and coordinating with the ISA and policy owners to initiate updates.
• Maintain the third-party service provider compliance tracking log for assigned scopes, following up annually on AOC renewals and flagging expired certifications to the ISA.
• Coordinate annual PCI-DSS awareness training delivery for control owners, IT staff, and business operations personnel within assigned scopes - tracking enrollment, completion rates, and issuing completion certificates.
• Develop and maintain training attendance records and completion reports for all assigned scopes to support audit evidence requirements.
• Assist the ISA in preparing control owner briefing materials, interview guides, and evidence submission instructions ahead of assessment windows.
• Support onboarding of new control owners within assigned business units, walking them through evidence expectations, submission formats, and the compliance calendar.