Conduent

Accounting Manager

• Reviews financial transactions, keeping the general ledger accurate and up to date.
• Reviews balance sheet reconciliations.
• Collects information for financial reports and audit requirements.
• Performs other duties as assigned.
• Complies with all policies and standards.

Accounting Analyst II

Customer Support

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

Customer Experience Associate I

Supply Chain

• Play a vital role in the Supplier Claim Activity (SCA) group by reviewing and auditing supplier obsolescence and cancellation claims
• Validate costs and ensure compliance with contract terms and conditions
• Prepare detailed audit reports for internal and external stakeholders
• Collaborate with internal stakeholders to determine settlements and track open claims to ensure timely resolution

Supply Chain Coordinator

Operations

• Oversee daily operations across call center, provider relations, mail services, drug rebate, and clinical support functions.
• Serve as primary liaison with State Medicaid stakeholders.
• Ensure service delivery meets contractual, operational, and compliance requirements.
• Coordinate with technical teams on system support, issue resolution, and release management.
• Support operational reporting, data exchanges, and audits.
• Monitor performance metrics and implement improvements as needed.
• Lead and support operational change initiatives.

Operations Manager – Medicaid PBM Services

• Examines and prepares statutory accounts, financial statements, and reports
• Maintains accounting and financial records, including general ledger, regulatory, and management reports
• Conducts extensive research regarding the impact of financial statements from potential changes to accounting rules
• Develops, implements, and communicates new processes to comply with changing accounting standards
• Provides accounting guidance related to proposed transactions to ensure conformity
• Prepares records, pays vendor invoices, and responds to vendor inquiries
• Develops, directs, plans, and evaluates accounts payable policies and procedures
• Prepares analyses and reconciliations of bill runs to detect fraud
• Ensures that transaction entry verification procedures are followed
• Produces expense analyses to understand an organization’s expense base
• Monitors expense control and reduction
• Ensures all reports and disclosures comply with applicable government regulations, professional and organization policies
• Prepares consolidation journal entries, eliminates inter-company transactions, and consolidates divisional and subsidiary financial accounts
• Conducts or assists in the documentation of accounting projects

Accounting Services Associate II

Administration

• Triaging, researching, and responding to participant issues. (For example: eligibility, calculation detail, Plan provisions, tax and eft inquiries)
• Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed
• Completing payment set ups for pension annuities and lump sum payments under the direction of a senior team member
• Contributing to projects with direction from a senior team member
• Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, clients and/or third parties. Provide supporting detail for research.
• Acquire and relay relevant information and documentation that will be shared with plan participants/beneficiaries
• Maintain knowledge of legal and regulatory changes, trends, and other developments which affect retirement benefits/Plan requirements/SPDs
• Confer with team members including leadership to resolve uncommon issues
• Perform other duties as assigned and comply with all policies and standards
• Respond to customer inquiries, pension verifications, and form reprint requests
• Work on records with missing data
• Work with banking vendors to assist with participant questions and requests

Pension Benefits Administrator

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Bilingual Customer Service Representative II

Bilingual Customer Service Representative I

Customer Service Representative I

• OTC invoicing
• Error management
• Perform cash allocation activities and factoring
• Perform account reconciliation
• Perform month end closing activities accurately and on time, preparing accruals
• SLA assurance
• Communicate with internal customers, business unit, as required to ensure accurate resolution
• Comply with all AR policies and procedures
• Ability to research, analyze and resolve day-to-day operational issues
• Participate in identifying and implementing process improvement opportunities
• Maintain an updated and approved process documentation
• Participate in knowledge transfer (absorbing knowledge, preparing proper documentation)

Accounting Analyst, Italian Language

• Monitoring Account Reconciliation and MJE
• Finished goods stock accounting monitoring
• Accrual AP&AR/R&D and including transfer from plant monitoring
• Provision, Incentives posting/monitoring
• GL bank payment flow (through ICM) from central finance
• Forecast reporting/Management of BW-BPS
• Manual journal entries preparation in ATR&MIS tool
• Intercompany documentation and control
• P/L regional allocation of depreciation and cost
• Charts of Accounts control
• Master data management
• SLA Assurance

Accounting Analyst, French Language – R2R

Human Resources

• Providing support to employees, via email, telephone or chat and deliver suitable solutions in a timely manner
• Managing end-to-end HR processes (hiring, onboarding, offboarding, terminations, resignations)
• Assisting with gathering information for leaves of absence, medical leave, paid/unpaid leave, maternity/paternity leave, etc.
• Processing data entry or importing files into systems and reviewing information for accuracy
• Providing support for the client's human resources department in matters related to personnel forms and archive/records
• Providing support and assistance for management and clients on how to use Self-Service
• Enhancing customer experience through optimization of processes and ad-hoc documentation and reporting
• Working together with HR teams and third parties to ensure the accuracy of employee data/records and provide assistant and support, when needed

HR Assistant, Italian, English – Fixed-term Contract

Payroll

• Providing first-level payroll support via phone (call center) and email, managing inquiries related to pay, deductions, timekeeping, and payroll procedures, while meeting defined service metrics.
• Acting as the main point of contact for payroll requests, resolving cases, escalating complex issues when needed, and maintaining accurate documentation.
• Handling payroll complaints by identifying solutions within agreed timelines and ensuring proper follow-up until resolution.
• Staying up to date with payroll policies, system updates, and regulatory changes, and contributing to process improvement initiatives.
• Collaborating with internal teams to ensure accurate payroll processing, consistent service delivery, and high customer satisfaction.

Payroll Analyst, English

HR Assistant, Portuguese, English

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.
• Partner with clients and leadership to help define business strategy, service models, and operational priorities.
• Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.
• Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration.
• Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.