Technical Customer Success Manager, Enterprise
ConductorOne
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own the customer relationship and monitor/remediate customer health, including business reviews and demonstrating ROI
- Lead implementations: own the sales hand-off and the full onboarding cycle, accountable to time-to-value metrics
- Provide enterprise support: lead large customer calls and navigate organizational roadblocks
- Act as project manager for onboarding and new product releases; create project plans and coordinate tasks
- Develop deep technical product knowledge and stay updated on features and best practices
- Conduct customer training sessions and create/deliver training materials or workshops
- Support renewals by working closely with Sales/Account Executives
- Collect customer feedback to inform product improvements and advocate for customer needs
- Collaborate with internal teams including product development, sales, and marketing
Requirements
- Own and manage enterprise customer relationships and monitor customer health
- Lead implementations and manage full onboarding cycle
- Lead large customer calls with enterprise customers and navigate organizational roadblocks
- Project management skills: create project plans, coordinate tasks, communicate status
- Deep technical knowledge of product features and best practices
- Conduct customer training sessions and create training materials
- Work closely with Sales/AEs to support renewals
- Gather and advocate customer feedback across teams
- Collaborate cross-functionally with product, sales, and marketing