ConductorOne

Technical Customer Success

• Own the customer relationship and monitor/remediate customer health, including business reviews and demonstrating ROI
• Lead implementations: own the sales hand-off and the full onboarding cycle, accountable to time-to-value metrics
• Provide enterprise support: lead large customer calls and navigate organizational roadblocks
• Act as project manager for onboarding and new product releases; create project plans and coordinate tasks
• Develop deep technical product knowledge and stay updated on features and best practices
• Conduct customer training sessions and create/deliver training materials or workshops
• Support renewals by working closely with Sales/Account Executives
• Collect customer feedback to inform product improvements and advocate for customer needs
• Collaborate with internal teams including product development, sales, and marketing

Technical Customer Success Manager, Enterprise

Technical Recruiter

• Partner directly with founders and hiring managers to understand team needs and shape role requirements.
• Own the end-to-end recruiting process: sourcing, outreach, interviews, closing.
• Build creative sourcing strategies to find hidden technical talent (GitHub, LinkedIn, Slack groups, meetups, etc.).
• Deliver an exceptional candidate experience that reflects company culture.
• Build and maintain warm talent pipelines for current and future roles.
• Track hiring metrics to iterate and improve speed and quality of hires.
• Help shape and promote employer brand through job postings, events, and social content.
• Jump in on people-ops related projects (offer letters, onboarding, compensation benchmarks, etc.).