ConcertoCare

Account Executive

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance

Community Outreach Sales Rep – Patient Engagement Specialist

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations.
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment.
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action.
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems.
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience.
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment.
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement.
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Community Outreach Sales Rep, Patient Engagement Specialist

General

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Self-manage outreach work queue
• Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
• Schedule patient appointments when successful outreach
• Answer inbound calls to support and engage with new patients
• Maintain the highest levels of patient confidentiality

Patient Engagement Specialist

• Empower Patients: Use proven strategies to engage, educate, and coach patients and caregivers, helping them navigate health systems and improve outcomes.
• Address Social Drivers of Health: Connect patients with essential resources—housing, food, healthcare access—and ensure their needs are met.
• Collaborate & Communicate: Participate in and support the effective evaluation planning, development, and execution of patient care plan in collaboration with the patient’s care team
• Build Trust: Forge strong relationships using motivational interviewing and culturally competent care.
• Promote Independence: Coach patients in problem-solving, self-care, and advocacy, supporting their journey to better health.
• Leverage Technology: Use digital tools to connect patients with resources and track progress.
• Document & Support: Document patient encounters, referral activities, and other pertinent information in electronic health record ensuring all encounter notes are completed and finalized per company policy.

Community Health Worker

• Supports the behavioral health needs of patients on an assigned caseload in accordance with the established clinical practices of the behavioral health team
• Uses evidence-based models of care to deliver brief treatment for common mental health issues such as depression, anxiety, coping with loss, mood management, and substance-use disorders
• Support psychotropic medication management by collaborating with prescribing providers, supporting treatment adherence needs, partnering with patients/caregivers for continuous monitoring of efficacy and potential negative side effects, and coordinating with internal psychiatrists and clinical care teams to address urgent psychotropic issues
• Participate in regularly scheduled caseload reviews and clinical team meetings; facilitate effective communication regarding patient's behavioral health needs among all members of the clinical team both verbally and in writing
• Complete and document assessment of patients in a timely manner
• Facilitate treatment plan changes for patients who are not demonstrating improvement in symptoms by consulting with patient’s primary care provider/members of the clinical team and using measurement-based care to attune behavioral health interventions to the existing needs and symptom burden of patients
• Demonstrate the ability to serve as a subject matter expert in a particular area(s) of behavioral health care and supports the behavioral health team at large by sharing knowledge and resources related to area of expertise
• Ensure care is delivered in a manner that honors patient’s diverse values, beliefs, behaviors, backgrounds, social, cultural, and linguistic needs
• Document patient encounters, referral activities, and other pertinent information in electronic health record ensuring all encounter notes are locked in accordance with company policy.
• Exemplify core values of respect, commitment, compassion, innovation, integrity, and accountability
• Other duties as assigned

Social Worker – LCSW

Medical Director

• Lead, supervise, and support provider teams, ensuring clinical quality and regulatory compliance.
• Manage hiring, training, coaching, and performance evaluation for direct reports.
• Strategically deploy clinical resources using data-driven KPIs to achieve market and organizational goals.
• Develop and nurture partnerships with local clinical communities, health plans, and other key stakeholders.
• Champion our value-based, patient-centered care model for the frailest and most vulnerable populations.
• Deliver clinical oversight for patient care, including annual wellness visits, urgent care, care transitions, and continuity care.
• Participate in care team huddles, providing expert clinical guidance to drive better outcomes and overall performance improvements.
• Ensure compliance with all medical and operational policies, protocols, and guidelines.
• Support direct patient care and on-call activities as needed.

Community Outreach Sales Rep – Patient Engagement Specialist

Community Outreach Sales Rep – Patient Engagement Specialist

Community Outreach Sales Rep – Patient Engagement Specialist

Community Outreach Sales Rep, Patient Engagement Specialist

Community Outreach Sales Rep – Patient Engagement Specialist

Community Outreach Sales Rep – Patient Engagement Specialist

Patient Engagement Specialist

Community Health Worker

Social Worker – LCSW

Patient Engagement Specialist

Patient Engagement Specialist

Patient Engagement Specialist

Patient Engagement Specialist

Patient Engagement Specialist

Market Medical Director