ConcertoCare

Operations

• Managing the performance of an interdisciplinary team within a value-based care framework
• Data-driven management of team to achieve market goals and targets for key performance indicators
• Day-to-day operational market support and clinical market support
• Personnel management of Care Navigators
• Partnering with Customer Success function to support ongoing customer needs
• Monitoring operational workflows and leading implementation of new processes

Manager, Market Operations

Medical Director

• Lead, supervise, and support provider teams, ensuring clinical quality and regulatory compliance.
• Manage hiring, training, coaching, and performance evaluation for direct reports.
• Strategically deploy clinical resources using data-driven KPIs to achieve market and organizational goals.
• Develop and nurture partnerships with local clinical communities, health plans, and other key stakeholders.
• Champion our value-based, patient-centered care model for the frailest and most vulnerable populations.
• Deliver clinical oversight for patient care, including annual wellness visits, urgent care, care transitions, and continuity care.
• Participate in care team huddles, providing expert clinical guidance to drive better outcomes and overall performance improvements.
• Ensure compliance with all medical and operational policies, protocols, and guidelines.
• Support direct patient care and on-call activities as needed.

Market Medical Director

Product Manager

• Own and drive the product vision, strategy, and multi-year roadmap across core platforms
• Lead product discovery and delivery in partnership with engineering, UX, data, and business
• Collaborate with the CIO and technology leadership on build vs. buy assessments
• Drive the application of AI and automation to improve customer experience
• Strong program and project management skills to manage multiple initiatives
• Translate business needs into clear product requirements, epics, and prioritized backlogs
• Provide strong product leadership throughout the full product lifecycle
• Manage and optimize vendor-provided products
• Establish and track product KPIs, adoption metrics, and value realization
• Communicate roadmap progress, risks, and dependencies to executive stakeholders
• Champion customer-centric decision-making across all product initiatives

Senior Director of Product Management – Technology

Project Manager

• Track and report on talent acquisition metrics such as time-to-fill, quality of hire, and diversity hiring outcomes.
• Oversee daily HR operations, ensuring efficient and compliant HR processes (e.g., personnel records, HRIS data accuracy, onboarding/offboarding).
• Develop, track, and analyze HR metrics and dashboards to measure the effectiveness of HR programs and identify areas for improvement.
• Prepare and present regular reports to HR leadership and management teams.
• Drive process improvements and automation initiatives to enhance HR service delivery.
• Facilitate and analyze surveys; including onboarding, engagement and exit surveys
• Manage and standardize all employee leave processes (FMLA, ADA, state family leave, and company PTO policies) across all markets.
• Implement and maintain systems for leave tracking and reporting.
• Serve as the escalation point for complex leave cases and coordinate with HRBP, payroll and benefits teams for pay and benefits continuity.
• Audit leave data regularly to ensure compliance with federal and state laws.
• Responsible for Occupational Health program management, inclusive of required Vaccinations, Annual Flu, and Incident Intervention in partnership with the Clinical team.
• Oversee the collection, verification, and secure storage of vaccination and health-related documentation in compliance OSHA.
• Respond promptly to Occupational Health questions.
• Support and monitor workplace safety programs across all markets, including incident tracking and prevention initiatives.

Manager, Market Operations

Market Medical Director

Senior Director of Product Management – Technology

HR Operations – Project Analyst