Patient Engagement Specialist

ConcertoCare

Patient Engagement Specialist serving as the first contact for ConcertoCare’s patients. Engaging patients and supporting clinical teams with scheduling and intake requirements.

Posted 6/25/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Self-manage outreach work queue
Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
Schedule patient appointments when successful outreach
Answer inbound calls to support and engage with new patients
Maintain the highest levels of patient confidentiality

Requirements

What you’ll need

1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.
Licensed for a minimum of 5 years.
No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years.
Multiple violations and accidents within the last 5 years would be subject to review.

Benefits

Comp & perks

Monthly Bonus Incentive
Competitive Salary
Excellent Work/Life Balance
15 days of PTO and 3 Floating Holidays
8 paid holidays yearly
Medical, Dental, Vision and 401k

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceappointment schedulingsales experiencecall center experiencepatient engagementdocumentationoutreach managementconfidentiality

Soft Skills

friendly communicationsupportive demeanorprofessionalismself-managementpassion for patient service

Certifications

CNAMA