Community Outreach Sales Rep – Patient Engagement Specialist

ConcertoCare

Community Outreach Sales Rep engaging prospective patients and guiding them through enrollment at ConcertoCare. Conducting outreach and supporting a seamless onboarding experience with clinical teams.

Posted 7/14/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement skills through effective communication and consultative conversations, with a focus on driving enrollment and overcoming barriers. Proficient in managing patient interactions and utilizing outreach strategies to connect with diverse patient populations.

Highest-signal resume keywords

Patient EngagementSales ExperienceAppointment SchedulingCustomer ServicePipeline Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OutreachConsultative ConversationsEnrollment StrategiesSalesforceElectronic Medical Record Systems

Soft Skills

Professional CommunicationRapport BuildingProblem SolvingMotivational SkillsConfidentiality

Certifications & Qualifications

CNAMA

Industry Keywords

HealthcarePatient-OrientedCall Center ExperienceRegulatory ComplianceCustomer Service

About the role

Key responsibilities & impact

Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations
Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment
Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action
Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients
Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities
Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems
Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience
Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment
Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement
Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance

Requirements

What you’ll need

1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.
DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years.

Benefits

Comp & perks

Monthly Bonus Incentive
Competitive Salary
Excellent Work/Life Balance
15 days of PTO and 3 Floating Holidays
8 paid holidays yearly
Medical, Dental, Vision and 401k