Community Outreach Sales Rep – Patient Engagement Specialist

ConcertoCare

Community Outreach Sales Rep engaging prospective patients for ConcertoCare’s care model. Drive enrollment through consultative conversations and relationship building with potential patients.

Posted 7/10/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient engagement and enrollment processes, utilizing effective communication and consultative skills to drive patient interactions. Proficient in managing outreach activities and collaborating with clinical teams to ensure a seamless onboarding experience.

Highest-signal resume keywords

Patient EnrollmentSales ExperienceAppointment SchedulingCustomer ServiceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient OutreachConsultative ConversationsEnrollment TrackingPipeline ManagementIntake Coordination

Soft Skills

Rapport BuildingProblem SolvingProfessionalismMotivational SkillsCommunication

Tools & Technologies

SalesforceElectronic Medical Record Systems

Certifications & Qualifications

CNAMA

Industry Keywords

Patient EngagementHealthcareRegulatory ComplianceCall Center ExperienceExtraordinary Patient Service

About the role

Key responsibilities & impact

Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations.
Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment.
Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action.
Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients.
Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems.
Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience.
Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment.
Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement.
Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Requirements

What you’ll need

1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.

Benefits

Comp & perks

15 days of PTO and 3 Floating Holidays
8 paid holidays yearly
Medical, Dental, Vision and 401k