Community Outreach Sales Rep – Patient Engagement Specialist

ConcertoCare

Community Outreach Sales Rep engaging prospective patients and helping them understand ConcertoCare's value. Responsibilities include outreach, enrollment, and collaboration with clinical teams for patient care.

Posted 7/14/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient engagement capabilities through effective communication and consultative conversations, while managing enrollment processes and utilizing outreach strategies. Maintains professionalism and compliance in a healthcare environment, ensuring a smooth onboarding experience for patients.

Highest-signal resume keywords

Patient EngagementSales ExperienceAppointment SchedulingCustomer ServicePipeline Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OutreachEnrollment ManagementConsultative ConversationsSalesforceElectronic Medical Record Systems

Soft Skills

CommunicationRapport BuildingProblem SolvingProfessionalismEmpathy

Certifications & Qualifications

CNAMA

Industry Keywords

HealthcarePatient ServiceRegulatory ComplianceCall Center ExperienceCommunity-Based Engagement

About the role

Key responsibilities & impact

Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations
Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment
Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action
Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients
Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities
Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems
Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience
Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment
Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement
Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance

Requirements

What you’ll need

1 year of experience in a healthcare, patient-oriented position
1 year of experience in providing customer service
Sales experience and history of consistently achieving sales goals/metrics preferred
Appointment scheduling experience
CNA/MA background is a plus
Call center experience is a plus
Demonstrated passion for extraordinary patient service
DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years.

Benefits

Comp & perks

Competitive Salary
Monthly Bonus Incentive
Excellent Work/Life Balance
15 days of PTO and 3 Floating Holidays
8 paid holidays yearly
Medical, Dental, Vision and 401k