Computershare UK

Financial Crime

• Lead the day-to-day running of our fraud operations function
• Ensure effective prevention, detection, and investigation of fraud across Computershare
• Accountable for operational performance, team leadership, process optimization
• Delivering high-quality customer and stakeholder experience while minimizing fraud losses
• Manage and develop the fraud operations teams
• Oversee daily workflows, case queues, and service levels
• Monitor fraud alerts,
• Lead the response to emerging fraud threats
• Oversee routine fraud investigations
• Support the Head of Investigations with resources and analysis
• Assess and review controls owned by the FCU in the respective region
• Work closely with Risk, Compliance, Legal, Customer Operations, and Technology teams
• Recruit, coach, and mentor team members to build capability and resilience

Lead Financial Crime Officer

Project Manager

• Management and delivery of Treasury projects.
• Plans, controls, and manages the delivery of Treasury projects.
• Maintaining project management standards on Treasury projects.
• Supporting Treasury Senior Project Manager with classifying and prioritising projects based on Treasury Strategy.
• Responsible for the delivery of allocated Treasury projects.
• Managing risks, dependencies, and financial/time overruns at project level.
• Implement project governance frameworks.
• Recommend areas for change and support the business as the changes develop.
• Ensure communication channels and processes are in place to notify key stakeholders.
• Provide thought leadership on allocated projects.
• Implement key controls such as business case development, benefits management, and budgets.
• Act as a point of escalation for allocated project related issues.
• Lead and contribute to a range of strategic Group wide projects.

Treasury Project Manager

Platform Engineer

• Ensuring the seamless operation, deployment, and continuous improvement of both on-premises and cloud platforms.
• Collaborating with development, operations, and security teams.
• Driving automation, standardization, and innovation across our technology stack.
• Maintaining high service availability, supporting internal projects, and delivering robust, scalable solutions that align with business objectives and customer needs.
• Identifying and implementing process improvements, contributing to strategic initiatives, and advancing technical expertise through ongoing learning and certification opportunities.

Platform Support Engineer

Human Resources

• Empowering managers across multiple business units by providing expert employee relations advice and coaching.
• Managing your assigned cases, guiding leaders through people matters with confidence.
• Ensuring policy compliance, consistency, and fair, timely outcomes.
• Addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences and performance management.
• Supporting our People Managers and employees, across our UK & Ireland operations.
• Delivering clear, risk-based advice to managers throughout the process.

Employee Relations Consultant

Chief of Staff

• Support the management of portfolio of strategic initiatives
• Organize leadership materials (agenda, briefings, talking points) and pre‑read packets; distil complex threads into executive summaries
• Prepare executive updates and decision papers
• Design formats and agendas for meetings and workshops
• Produce meeting minutes and actions, synthesizing into plans of action, aligned to Issuer strategy
• Track cross‑functional actions and commitments; chase owners and unblock logistics to keep work moving
• Collect and validate data from various sources to ensure accuracy and completeness, for both ad hoc and regular projects
• Develop simple models and visualizations (charts, graphs, dashboards) to support decision-making and communicate insights clearly
• Prepare data-driven reports for inclusion in executive packs
• Collaborate with stakeholders to interpret findings and translate them into actionable recommendations
• Design and deliver executive-ready presentations for leadership forums, steering committees, and board updates, ensuring clarity and visual impact
• Translate data into compelling visuals (charts, timelines, dashboards) that support decision-making
• Maintain a consistent visual identity aligned with corporate branding guidelines across all decks
• Collaborate with stakeholders to gather content and craft concise narratives for strategic initiatives
• Create reusable templates and slide libraries for recurring governance packs and executive briefings
• Incorporate storytelling techniques to make presentations engaging and easy to follow for senior audiences

Junior PM/BA

• Be a key member of our Global Financial Crime Unit.
• Responsible for the prevention, detection, response, reporting and escalation of all internal and external Fraud across all business units within Computershare’s operations in the North America region of responsibility.
• Review daily generated financial crime monitoring reports and manual referrals and completing them accurately and in a timely manner.
• Review and analyze customer information within our systems and work alongside the business to clarify the monitoring alert.
• Update and maintain lifecycle and status of each case management system alert.
• Ensure we are delivering a consistent, best-in-class service to our global customer base within North America.
• Focus on identifying where controls failed or were not strong enough/in place to prevent fraudulent activity.
• Ensure oversight of all findings and remedial actions via the GRC system, and track those through to completion.
• Propose short, medium- and long-term remediation recommendations agreed with the business by providing SME recommendations to the business and working collaboratively with them to determine the best outcomes.
• Critically review monitoring alerts to protect Computershare customers and clients.
• Continuous monitoring of industry reports, news, and publications on fraud trends.
• Stay informed about changes in regulations and compliance requirements that may impact fraud risk.

Financial Crime Officer

Analyst

• Conduct activities across the intelligence lifecycle to deliver timely, actionable and relevant intelligence products.
• Researching indicators of compromise, adversarial TTPs (tactics, techniques and procedures), malicious infrastructure, countermeasures, and vulnerabilities.
• Identify potential new sources of intelligence to be integrated into existing intelligence platforms and monitoring technologies.
• Interact with intelligence suppliers and the industry to secure and share relevant intelligence in a timely fashion and to close intelligence gaps.
• Integrate intelligence from internal and external sources to support Security Engineering and Security Operations in delivering further proactive and reactive threat mitigations to current and emerging threats.
• Create written and verbal intelligence products for stakeholders to assist in proactively addressing threats.
• Develop and present key findings to senior technical and non-technical leadership.

Cyber Threat Intelligence Analyst

• Support the tax reporting process for group and local reporting processes including the preparation of consolidated tax notes for inclusion in the group annual report
• Prepare data and work with external advisors to submit the US federal and Canadian corporate tax computations and returns
• Prepare and organize payment submissions for all U.S. and Canadian corporate tax liabilities
• Ongoing review of tax sensitive accounts in the U.S. and Canada to support tax provision and tax compliance processes
• Maintain tax account reconciliations
• Support internal and external audits
• Assist the Global Tax team with implementing and maintaining tax technology solutions
• Support North America Reporting & Compliance Tax Managers with direct tax obligations
• Support International BEPS Pillar II processes, including the automation of global calculations
• Support the management of the Global tax provision software (TRCS), which includes maintaining TRCS as updates are required, tracking updates and maintenance, ensuring rollovers are completed, assisting with required changes, updates to reporting and consolidation processes

Senior Analyst, Tax and Technology

Manager

• Independently performs full range of responsibilities
• Analyzes issues and devises solutions
• Completes work with limited supervision
• Occasionally leads small/medium project teams
• Trains/mentors junior staff

Portfolio Services Manager – III

Account Manager

• Work independently, and in partnership with the Relationship Manager to ensure accurate and responsive delivery of client services to related to shareholder meetings, share issuances, reporting and shareholders.
• Work closely with clients, and internal resources on intervention and escalated items to ensure prompt resolution.
• Perform support activities for shareholder meetings from coordination of proxy activities, including ordering lists, labels and journals, to attending shareholder meetings as scrutineer/co-scrutineer.
• Review documents submitted by shareholders, participants and Financial Institutions to ensure they are compliant and complete.
• Assist issuers with special projects, expediting transfers, troubleshooting, problem solving and servicing of all issuer’s shareholder’s accounts.
• Manage and maintain client accounts, including receiving paperwork for reinvestments, withdrawals, transfers, sales and estates and routing processing to appropriate areas.
• Maintain relationships with key personnel of clients ensuring satisfaction and retention.
• Create and reconcile reports on regular and ad-hoc basis.
• Provide support as needed within the Client Services team

Associate Relationship Manager

• Be the primary point of contact for the delivery of allocated work
• Manage predominantly external client engagements alongside internal projects
• Ensure services are delivered to a high standard, on time, and in line with client expectations
• Manage multiple projects and change requests simultaneously
• Develop a strong understanding of your clients’ business environments and objectives
• Budget ownership and financial management
• Build and maintain strong client relationships
• Oversee BAU account governance
• Manage invoicing and debt processes

Senior Service Delivery Manager

Backend Engineer

• Provide technical leadership and architectural input to the design and implementation of technologies within CTS as part of overall solutions supporting business products and processes.
• Provide formal management and sharing knowledge with colleagues to enable them to contribute to the team’s objectives.
• Apply knowledge of standards, policies, best practice and organisational structure so that you can work both independently and collaboratively within your team and with key stakeholders.
• Ensure the quality of tasks, services and information provided by your team – through the quality of your own work and the support you provide to others - to ensure that your team delivers high quality, maintainable software which adheres to internal standards and policies.
• Support the evaluation and resolution of technical challenges and blockers to minimise their impact on the team’s delivery and/or supported products.
• Identify and support improvements and innovation in technologies/practices within your team that would benefit the business e.g. efficiency in the software development process or improved customer experience.
• Communicate effectively with a variety of technical and non-technical audiences to: share knowledge and ideas; provide updates; influence; challenge; and take on feedback.

Lead Software Engineer – Java

• Ensure the seamless operation, deployment, and continuous improvement of on-premises and cloud platforms
• Collaborate with development, operations, and security teams to drive automation, standardization, and innovation across our technology stack
• Maintain high service availability, support internal projects, and deliver robust, scalable solutions that align with business objectives and customer needs
• Identify and implement process improvements, contribute to strategic initiatives, and advance technical expertise through ongoing learning and certification opportunities
• Manage appropriate Windows Server Environments, Cloud platforms, SSL Certificates and Citrix ADC Configuration, as well as the delivery of internal projects
• Contribute to the production of high quality, relevant documentation including process documents, knowledge base articles, cheat sheets, and other technical reference materials
• Closely collaborate with technology teams to deliver robust applications and services, as well as with operational teams to support them

Senior Platform Support Engineer

QA Engineer

• Evaluate quality of work across operational units; this includes calls, correspondence, and transactions.
• Coach for quality improvement and support performance of colleagues.
• Collaborate across teams for continuous improvement and project activities.
• Develop job aids and tools to improve quality of interactions.
• Summarize findings and provide coaching and advice based on evaluations.
• Work with Team Leaders to support improvement plans.

Quality Assurance Specialist, German Speaking

Support Engineer

• Perform business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by our Enterprise Systems team
• Partner closely with the product manager and project team to define business requirements to meet project objectives
• Assist in the preparation of clear requirements which will form a well-balanced Product Backlog
• Manage and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints
• Determine acceptance criteria for final UAT code
• Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives
• Effectively manage risks associated with projects and scrum team
• Look at industry trends and customer feedback to brainstorm on features
• Obtain appropriate buy-in on difficult decisions and solve complex issues
• Work with operations and technical teams to research and resolve production issues
• Clarify ambiguities and customer experience based on business requirements and product objectives