Product Support Analyst

Computershare UK

Product Support Analyst providing IT application support to clients in the financial sector. Responsible for troubleshooting, project support, and ensuring quality service delivery.

Posted 5/19/2026full-timeEdison • Kentucky, Massachusetts, New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $73,000 - $109,000 per yearWebsite

About the role

Key responsibilities & impact

Troubleshooting issues
Supporting day-to-day requirements of our business units and clients
Providing analysis and recommendations on existing technical solutions
Playing a key part in technical projects
Ensuring a quality service is provided to our clients
Issue debugging and Incident management
Performing data and system analysis
Successful management of change into production
Delivering and supporting IT projects and completing system configuration
Supporting key business events and data migrations
Collaborating with individuals and teams to promote knowledge sharing
Escalating risks and issues to the Team Lead and Management as appropriate
Gathering and documenting knowledge gained on known issues into an indexed knowledge base
Analysing support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved

Requirements

What you’ll need

2+ years’ experience in an IT support role or business role where you partnered closely with IT
Experience in business analysis, release management and service delivery
Experience in banking, financial services or similar industry
Knowledge of the federal banking system including wires, file movement and tax systems
Strong analytical, troubleshooting and debugging skills
Proven ability to collect and analyze complex material and data and present it in accessible formats
Proven ability to work under pressure and meet tight deadlines
Experience with Incident & Problem management methodologies and associated processes is desirable
You must be willing to work an on-call after hours shift on an 8-week rotating basis

Benefits

Comp & perks

Paid parental leave
flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingissue debuggingincident managementdata analysissystem analysisservice deliveryrelease managementsystem configurationdata migrationbusiness analysis

Soft Skills

analytical skillsproblem-solvingcollaborationknowledge sharingcommunicationability to work under pressuretime managementadaptabilityattention to detailrisk management