Lead Financial Crime Officer

Computershare UK

Lead Financial Crime Officer managing fraud operations at Computershare in North America. Oversee fraud prevention and investigations while leading a team and optimizing processes.

Posted 5/7/2026full-timeCanton • Kentucky, Massachusetts, New York • 🇺🇸 United StatesSenior💰 $118,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the day-to-day running of our fraud operations function, ensuring effective prevention, detection, and investigation of fraud across Computershare.
Be accountable for operational performance, team leadership, process optimization, and delivering high-quality customer and stakeholder experience while minimizing fraud losses.
Managing and developing the fraud operations teams.
Overseeing daily workflows, case queues, and service levels to ensure timely and accurate decision making.
Monitoring fraud alerts, customer activity to identify suspicious behavior and any new workstreams which are fraud facing.
Leading the response to emerging fraud threats, adjusting controls and processes as needed.
Overseeing routine fraud investigations, ensuring thorough documentation and evidence handling.
Supporting the Head of Investigations with resources and analysis.
Assessing and reviewing the controls owned by the FCU in the respective region.
Being the lead regional head representing the FCU.
Working closely with Risk, Compliance, Legal, Customer Operations, and Technology teams.
Recruiting, coaching, and mentoring team members to build capability and resilience.

Requirements

What you’ll need

7+ years' experience working in a fraud, financial crime, risk and/or compliance environment within either a financial services or legal firm, or law enforcement
Experience leading a fraud/financial crime team, with experience leading remote team members considered advantageous
Proven experience developing teams, including strong coaching and mentoring skills
Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint
Knowledge of technological solutions (e.g. Governance, Risk and Control systems, fraud prevention systems)
An understanding of risk and governance operations in financial services firms
Up to date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation
Proven negotiation and influencing skills to ensure that the business understand and respond to assurance activity
Flexibility to attend meetings outside of standard working hours as you will be part of a global team
Excellent written skills and strong verbal skills
Experience working in an investment environment would be beneficial but not required.

Benefits

Comp & perks

Paid parental leave
flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
A welcoming and close-knit community, with experienced colleagues ready to help you grow.

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud preventionfraud detectionfraud investigationprocess optimizationteam leadershipcoachingmentoringrisk managementcompliancefinancial crime

Soft Skills

negotiationinfluencingcommunicationflexibilitycustomer experiencestakeholder managementanalytical thinkingproblem-solvingdocumentationevidence handling