ROI Director – Internal Communications
ROI Communication
Job Level
Junior
About the role
- Day-to-day delivery of high-quality operational service meeting service level expectations
- Work closely with Team Lead to ensure daily, weekly, and monthly goals are met
- Evaluate customer data elements and develop understanding of multiple processes within the line of business
- Research, compile, and deliver work unit and individual volume, productivity, quality, and other statistics
- Receive detailed instruction and perform day to day operational activities with minimal errors and within process TATs and SLAs
- Coordinate, monitor, and execute daily production of reports used in the work unit
- Work with team leads to address work exception questions
- Coordinate with technical group to resolve simple problems
- Reconcile assigned general ledger accounts
- Revise and implement policies, procedures, and training materials to assure compliance
Requirements
- B. Com degree or equivalent
- Entry level to 1-year related experience in multinational business environments in India
- Good communication skills in English for verbal and written communications
- Attention to detail
- Ability to respond to and resolve simple to moderately complex problems using domain experience and procedures
- Flexible towards shift requirement
- Required to complete compliance trainings on time
