Computacenter

Support Engineer

• Perform a complex range of technical work activities either remotely or at customer site
• Coordinate small teams delivering basic work packages in line with company process
• Escalate issues in line with company processes to ensure customer demands are met
• Maintain and improve customer satisfaction levels

Technical Analyst

Manager

• Partner with business leaders to deliver services that support company objectives
• Manage relationship with partner(s) and Computacenter United States Inc.
• Develop strategic plan for overall growth and engagement with Computacenter
• Drive change, innovation and growth across the Partner programs
• Maximize front and back end process for partner specific items
• Analyze and report on partner initiatives, forecast for strategic changes
• Act as a point of escalation on complex issues
• Review forecast for opportunity to negotiate additional discounts and programs
• Manage and track Partner Rebates
• Communicate partner programs and processes to internal departments
• Funding liaison for Marketing and Engineering activities
• Manage Certification and Partner requirements
• Facilitate Internal & External QBR/BPs for assigned partner(s)
• Assist with customer-facing meetings regarding end-user programs
• Assist with new Vendor Qualification and Onboarding
• Maintain and improve business profitability within assigned partner line(s)
• Maintain and improve business line incorporating new products

Partner Alliance Manager

Field Engineer

• Develop costing models that cover common Field Engineering activities including: Rack installation and rack-and-stack deployments, Structured cabling and low voltage infrastructure installation, Infrastructure migrations and relocations, Site surveys and technical assessments, Dispatch and IMAC support, Field engineering expert services engagements
• Ensure estimates align with defined Field Engineering delivery models and staffing structures
• Partner with Sales and Solutions teams during deal development to provide services estimates that support proposal creation and deal approvals
• Provide the services costing inputs used in: Services proposals, Statements of work, Pricing discussions, Services scope documentation
• Ensure that the services estimate accurately reflects the proposed deployment approach and technical scope
• Develop and maintain standardized estimation frameworks across Field Engineering services
• Establish reusable estimation templates for common engagement types and maintain costing models that reflect standard delivery practices, labor assumptions, and partner involvement
• Work with Project Engineers and Field Engineering leadership to validate deployment assumptions used in services estimates
• Ensure estimates reflect realistic field conditions including installation complexity, staging requirements, and partner involvement
• Incorporate lessons learned from delivery execution into future services estimates
• Provide leadership with insight into expected Field Engineering demand based on estimated services activity
• Review estimated effort against actual delivery effort and refine costing models over time
• Identify opportunities to simplify estimation for repeatable services

Practice Manager – Services Estimation, Data Center Field Engineering

Operations

• Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
• Monitor overall performance of services and following up if service delivery is not meeting expectations
• Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
• Hire, train, lead, motivate, develop and manage the performance of direct reports
• Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future
• Create demands, SoWs and complete necessary project documentation/internal forecasting activities

IT Operations Manager

• Define and execute the North America Sales Enablement strategy
• Lead creation and continuous evolution of a world-class onboarding program
• Oversee the development and delivery of ongoing sales training, workshops, and programs
• Own the sales enablement technology stack
• Define, track, and report on key enablement metrics
• Act as a strategic partner to align enablement into broader business processes

Sales Enablement Ops Manager

Director

• Owns the services costing and estimation process for Field Engineering engagements within Professional Services
• Develop costing models covering common Field Engineering activities
• Ensure estimates align with defined Field Engineering delivery models and staffing structures
• Partner with Sales and Solutions teams during deal development to provide services estimates
• Develop and maintain standardized estimation frameworks across Field Engineering services
• Work with Project Engineers and Field Engineering leadership to validate deployment assumptions
• Provide leadership with insight into expected Field Engineering demand based on estimated services activity
• Review estimated effort against actual delivery effort and refine costing models over time.

Practice Director

Procurement

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Identify and develop opportunities across the US, ensuring alignment with global business objectives
• Monitor developments and changes in the supply chain and stay up to date with laws and regulations
• Build strong relationships with international clients and partners to drive solution adoption and revenue growth
• Collaborate with localized teams to create proposals and presentations
• Design and implement enablement programs tailored for diverse markets
• Deliver training, playbooks, and best practices to regional sales teams to improve productivity and solution positioning
• Analyze global processes and provide actionable insights to optimize processes and accelerate growth
• Review internal and external processes and documents to identify business risks and implement solutions that minimize exposure moving forward
• Ensure alignment between global sales strategy and local operational capabilities
• Act as a liaison between global sales and regional teams to streamline workflows
• Develop and manage export strategies for solutions, ensuring adherence to international trade regulations and compliance standards
• Coordinate with legal, partners, and compliance teams to mitigate risks related to cross-border transactions
• Optimize logistics and delivery processes for international solution deployment
• Help to design end-to-end implementation of solutions, ensuring timely and successful delivery for global clients
• Manage professional services engagements, including scoping, resource allocation, and project governance
• Collaborate with internal teams to ensure seamless integration of professional services with product offerings
• Lead complex negotiations and close deals that meet regional compliance and cultural requirements
• Utilize and provide management with recommendations to improve procurement processes, system interfaces, and reporting to manage risks and ensure adherence to appropriate controls
• Embrace and support Computacenter’s mission and core values.

International Business Specialist – Global Trade, Procurement, IT Hardware

Implementation Specialist

• Provide a range of hardware, software, and network technical support, including troubleshooting, staging and configuration, and resolving tickets for internal and external customers
• Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
• Document and report on work completed to ensure compliance with Company and Customer Procedures
• Provide customer service to internal and external customers to ensure consistent experience
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution

Customer Engineer

• Ensure seamless delivery of various service streams to both internal business partners as well as external customers
• Manage customer escalations and provide executive-level reporting to ensure customers are kept informed during major incidents and outages
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demand
• Collaborate across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project
• Provide and present accurate and regular reports on performance of the service delivery.

Service Delivery Manager, Data Center Hardware

Account Manager

• Identify, develop, and close new business opportunities
• Build and maintain relationships with key decision-makers
• Manage the entire sales cycle from prospecting to closing

Client Services Representative

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports
• Manage and implement projects relevant to the specialist area
• Manage, develop, and coach a team of staff
• Implement performance management solutions where required
• Develop and motivate the team to help ensure the delivery of function and business targets
• Assess situations, issues, and opportunities and escalate when appropriate
• Act as a point of escalation on complex issues
• Maintain confidentiality in all business-related matters
• Liaise with colleagues to ensure best practice and continual improvement
• Establish productive relationships and networks at the Senior Management level
• Responsible for managing budget/P&L to maintain spending
• Make decisions which impact on the success of assigned projects

Client Service Manager

Consultant

• Serve as the primary internal learning & development consultant to managers and employees to support growth of Computacenter North America
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Provide a high level of consultancy skills to peers and customers both within the business and when working on projects
• Design and implement solutions in Learning, Leadership Development and Performance Management Culture at Computacenter
• Build trusted relationship with external suppliers and select fitting offers
• Using knowledge of best practice and industry trends, create and implement business improvement
• Manage own time and workload contributing to the business strategy in order to help grow and develop the business
• Demonstrate a creative and analytical approach to problem solving
• Work closely and as part of the HR team especially in collaboration with HR BPs, maintaining confidentiality in all business-related matters
• Establish productive relationships and networks with business leaders
• Work with HRBP’s and business leaders on people development
• Be flexible with occasional European/UK travel
• Contribute to business strategy in order to help grow and develop the business
• Advise on and implement the adoption of CC best practice and service offerings to ensure consistency of service
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
• Embrace and support Computacenter’s mission and core values

Learning & Development Consultant

Customer Success Manager

• Provide high-level consultancy role within the specialist area to peer group and customers
• Manage and implement projects relevant to the specialist area
• Coach a team of staff and implement performance management solutions where required
• Assess situations and escalate when appropriate
• Act as a point of escalation on complex issues

Customer Success Manager – Managed Services

Human Resources

• Partner with business leaders to deliver services that support company objectives and align with Winning Together values
• Provide advice and guidance to Senior Managers on complex HR issues, organizational design, and improved ways of working
• Drive adoption of key human resource initiatives
• Provide insight and feedback to the leadership team on operational effectiveness
• Make suggestions for improvements to simplify the complex, remove duplication, and drive collaboration across teams
• Understand business performance, use data to support decision making, and present HR KPI metrics to the leadership team
• Identify and drive initiatives that drive consistency, improve employee engagement and reduce costs to serve
• Support Leadership development through coaching of senior managers and solutions for their employee development
• Ensure compliance with federal and local legislation
• Leverage Centers of excellence for timely, high quality support
• Lead or participate in HR or business lead projects
• Collaborate with Peers to ensure consistency of approach, share best practice and role model collaboration
• Embrace and support Computacenter’s mission and core values

Human Resources Business Partner

• Responsible for growing a specific Line of Business by selling solutions into existing and new accounts
• Partners with business leaders to deliver services that support company objectives
• Develop strategies to maintain and increase market share for designated Line of Business
• Take ownership of Solution Design, working with ISPs to assemble solutions
• Price solutions to meet profitability expectations
• Lead Governance meetings to explain solutions and answer stakeholder questions
• Provide effective transition and ongoing support to ISPs responsible for delivering solutions
• Conduct sales campaigns and communicate to all stakeholders to win sales
• Grow customer contacts, increase collaboration, penetration, and expansion
• Own and develop relationships with OEM partners
• Identify opportunities and customers to ensure a consistent pipeline
• Present the Computacenter story to targeted customers
• Generate new business opportunities in existing and new customers
• Transact complex transformational sales to maximize profit
• Timely and accurate submission of forecast and mastery of salesforce
• Prepare before customer meetings and own follow-ups