Romanian Speaking First Line Analyst

Computacenter

Service Desk Agent resolving user IT issues while maintaining customer satisfaction. Entry level role for Romanian speakers interested in IT support within a multinational company.

Posted 7/15/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while providing IT support and maintaining customer satisfaction. Proficient in using various operating systems and MS Office tools to resolve technical issues efficiently.

Highest-signal resume keywords

Fluency In RomanianIntermediate English KnowledgeKnowledge Of Windows 7, 8, 10MS Office ProficiencyCustomer Focused Mind-Set

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Issue ResolutionTicketing Tool DocumentationOperating Systems KnowledgeMultitasking AbilityLogical Thinking

Soft Skills

Outstanding Communication SkillsTeam CollaborationCustomer Satisfaction Improvement

Tools & Technologies

Ticketing ToolWindows Operating SystemsMS Office Tools

Industry Keywords

Customer SupportTechnical SupportProblem SolvingIT Support

About the role

Key responsibilities & impact

Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level.

Requirements

What you’ll need

You have intermediate knowledge in English and fluency in Romanian.
Having any additional European language knowledge is an advantage
You have affinity to resolve IT related issues
You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
You have logical thinking and solving problems fast and resourcefully is not a problem for you
You have outstanding communication skills and customer focused mind-set
You have the ability to do multitasking
You enjoy working in a team.

Benefits

Comp & perks

Medicare private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company, it grows to gross 780000 HUF.)
Participate in trainings and talent programmes
Use and improve your language knowledge
Work in a fun and diverse atmosphere
Have a stable workplace with flexible scheduling