Delivery Manager

Computacenter

Delivery Manager responsible for leading IT service and change delivery for major accounts at Computacenter. Managing teams, ensuring service excellence, and improving customer satisfaction.

Posted 7/16/2026full-timeSan Francisco • California, New York, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management and ITIL methodologies, with a strong focus on improving service delivery efficiency and effectiveness. Capable of managing internal and partner delivery teams while maintaining positive stakeholder relationships and driving strategic engagement.

Highest-signal resume keywords

IT Service ManagementITIL CertificationSAP KnowledgeStrategic ThinkingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Service ManagementITILSAPBusiness AnalysisProcess Improvement

Soft Skills

Attention to DetailCommunication SkillsSelf-OrganizationResilienceTrust Building

Tools & Technologies

MS OfficeMS Teams

Certifications & Qualifications

ITIL Certification

Industry Keywords

Service DeliveryStakeholder ManagementChange ManagementProduct Supply ChainsCommercial Acumen

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead and manage the delivery of run and change services to fulfill promises to customers
Constantly drive improvement in service delivery
Manage performance of internal and partner delivery teams
Demonstrate understanding of impact on customers’ business and improvement processes
Improve efficiency and effectiveness of delivery processes
Identify risks in service delivery and take measures to eliminate or avoid risks
Lead change for customers and support complex changes
Work with senior delivery leads and account teams on engagement strategies
Maintain positive relationships with senior stakeholders

Requirements

What you’ll need

Legally eligible to work in the United States
Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
Experienced practitioner in IT Service Management
Trained in ITIL, possibly to Expert status
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute

Benefits

Comp & perks

Competitive compensation plans
Attractive mix of benefit plans to contribute to good health, financial security, and peace of mind