ComPsych

Network Engineer

• Identify and recruit EAP and behavioral health providers for ad hoc contracting and possible participation in ComPsych's professional provider network
• Negotiate rates, confirm required credentials, and finalize contracts for immediate access to care for a patient
• Work closely with ComPsych's clinical team to ensure a successful experience for the client
• Other duties as assigned

Network Specialist – Provider Requests

Data Engineer

• Design, implement, and continuously expand data pipelines by performing extraction, transformation, and loading (ETL) activities
• Gather requirements and business process knowledge to transform data in ways that meet end-user needs
• Create new SDLC processes as needed and maintain and improve existing processes
• Ensure data architecture is scalable and maintainable
• Collaborate with business stakeholders and colleagues to design and deliver accurate, high-quality data
• Investigate data to identify potential issues within ETL pipelines, notify end users, and propose effective solutions
• Prepare and maintain documentation for future reference
• Additional duties as assigned

Manager

• Oversees a unit of master’s level clinicians and provides direction and coaching, when needed
• Manage the operations of the office, including maintaining effective and efficient operations systems and services
• Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties
• Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation
• Monitor daily activities within the department, including but not limited to provider requests, service requests, staff scheduling
• Partner with the leadership team to appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Represent Operations in Partnership meetings, as needed
• Deliver continuous training for staff regarding implementation of new services, programs and accounts
• Travel is necessary to meet new and existing customers (approximate travel required is 10%)
• Perform other duties as assigned

Clinical Manager, Behavioral Health

Counselor

• Conduct comprehensive assessments of clients' presenting issues, develop a treatment plan to address identified problems, and facilitate referrals to ongoing treatment and/or community resources when clinically appropriate
• Provide eight 45-minute client sessions per day (60-minute appointment blocks total, including 15 minutes allocated for documentation)
• Work 20 hours per week and be available for occasional evening and/or weekend appointments
• Use brief, solution-focused interventions to address clients' presenting concerns
• Ensure the safety of clients at risk of self-harm or suicide
• Ensure that all clients are appropriately referred to ongoing care, when clinically indicated, using their health insurance and/or community resources
• Maintain documentation of all client contacts in the ComPsych system in accordance with established procedures
• Continuously develop professional knowledge by staying current with telehealth trends, effective treatment modalities, and evidence-based interventions
• Other duties as assigned

Bilingual Telehealth Counselor, French/English

• Conduct a comprehensive assessment of the clients’ presenting issues, establishes a treatment plan aimed at resolving identified issues, and facilitates a referral to long-term treatment and/or community resources when clinically appropriate.
• Maintain a caseload of 8 sessions per day of 45 minutes each (60 minutes in total with 15 minutes provided for documentation)
• Work 20-hours /week, and be available for possible weekend and/or evening hours
• Utilize brief, solution-focused interventions to resolve the clients’ presenting issue
• Ensure safety for clients who present at risk to harm self/others
• Ensure that all clients are properly referred to long-term treatment, when clinically appropriate, utilizing their benefit plan and/or community resources
• Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes
• Continually strengthen professional knowledge base through review of trends related to telehealth counseling, effective treatment modalities, and evidence-based interventions
• Other duties as assigned.

Bilingual Telehealth Counselor – Mandarin Chinese/English

• Conduct a comprehensive assessment of clients' presenting issues, develop a treatment plan to address identified problems, and facilitate referral to long-term treatment and/or community resources when clinically appropriate
• Provide follow-up for 8 sessions per day, each with 45 minutes of client time (60 minutes total per session, including 15 minutes for documentation)
• Work 20 hours per week and be available for occasional evening and/or weekend appointments
• Use brief, solution-focused interventions to address clients' presenting problems
• Ensure the safety of clients at risk of self-harm or suicide
• Ensure all clients are appropriately referred to long-term care when clinically appropriate, using their health insurance plan and/or community resources
• Maintain up-to-date documentation of all client contacts in the ComPsych system, in accordance with established procedures
• Continuously develop professional knowledge by staying current with telehealth trends, effective treatment modalities, and evidence-based interventions
• Other duties as assigned

Bilingual Part-Time Telehealth Counselor

Account Manager

• Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
• Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
• Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
• Partner with internal resources to recruit, develop and manage a high caliber workforce
• Establish and build strong working relationships with business leaders and team members
• Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
• Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
• Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
• Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
• Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
• Other duties as assigned

Vice President, Strategic Customer Partnerships

• Provide short-term counseling and crisis intervention as needed
• Facilitate referrals into the benefit plan or community resources
• Provide supervisory consultations and support for work-related issues
• Monitor employer-related referrals through completion of services
• Manage Critical Incident Stress Management (CISM) debriefings
• Complete employee/management orientations regarding the Employee Assistant Program’s role and services
• Provide training and lunch-and-learn services
• Other duties as assigned

EAP Counselor

• Conduct a comprehensive assessment of the clients’ presenting issues
• Maintain a caseload of 8 sessions per day of 45 minutes each (60 minutes in total with 15 minutes provided for documentation)
• Work 20-hours /week, and be available for possible weekend and/or evening hours
• Ensure safety for clients who present at risk to harm self/others
• Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes

Bilingual Telehealth Counselor

• Conduct a comprehensive assessment of the clients’ presenting issues, establishes a treatment plan aimed at resolving identified issues, and facilitates a referral to long-term treatment and/or community resources when clinically appropriate.
• Maintain a caseload of 8 sessions per day of 45 minutes each (60 minutes in total with 15 minutes provided for documentation)
• Work 20-hours /week, and be available for possible weekend and/or evening hours
• Utilize brief, solution-focused interventions to resolve the clients’ presenting issue
• Ensure safety for clients who present at risk to harm self/others
• Ensure that all clients are properly referred to long-term treatment, when clinically appropriate, utilizing their benefit plan and/or community resources
• Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes
• Continually strengthen professional knowledge base through review of trends related to telehealth counseling, effective treatment modalities, and evidence-based interventions
• Other duties as assigned

Part-Time Telehealth Counselor

• Conduct a comprehensive assessment of the clients’ presenting issues, establishes a treatment plan aimed at resolving identified issues, and facilitates a referral to long-term treatment and/or community resources when clinically appropriate.
• Maintain a caseload of 8 sessions per day of 45 minutes each (60 minutes in total with 15 minutes provided for documentation)
• Work 20-hours /week, and be available for possible weekend and/or evening hours
• Ensure safety for clients who present at risk to harm self/others
• Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes

Bilingual

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate client about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
• Other duties as assigned

Bilingual Guidance Consultant – Clinical EAP Intake and Triage

Engineer

• Supports the ongoing maintenance, both proactive and reactive, of our VMware environment.
• Supports our Storage Area Network and Network Attached Storage solutions across multiple sites.
• Performs regular software patching across the VMware solution environment.
• Performs capacity planning and manages the hardware and software lifecycle of the VMware environment.
• Maintains and provisions the VMware Horizon VDI environment.
• Works with the network team to ensure that the NSX solution conforms to best practices.
• Works with the security team to ensure that patches, firewall policies, host settings, and isolation policies meet our business security requirements.
• Collaborates with consumers of the virtualization platform, including Windows, Linux, and app-dev teams to ensure the performance required is delivered.
• Acts as a technical lead, project manager, and level 3 engineer, seeing projects from inception to completion while adhering to BC/DR best practices.
• Identifies automation opportunities and implements accordingly.
• Builds extensive documentation both for new and existing solutions.
• Identifies new solutions and/or designs to improve/streamline the environment and/or which provide direct benefits to the business.

Senior Virtualization Engineer, Team Lead

Auditor

• Conduct daily audits of operational transactions
• Monitor high risk interactions through quality reporting
• Analyze metrics to spot trends and pinpoint necessary improvements
• Monitor processes from a quality standpoint to identify development needs
• Compile monthly quality score reports to present to Team Leads
• Own and lead processes from start to finish
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Collaborate with Operations management to implement process improvement measures
• Represent the Quality Team in customer meetings and related preparation
• Other duties as assigned

Absence Auditor

Customer Support

• Partner with internal resources to recruit, develop, lead, and manage a high performing workforce with minimal turnover
• Develop, implement, and monitor performance indicators for staff, providing feedback, training, and corrective action to staff as needed
• Manage the resource allocation of staff to ensure proper staffing and production levels are maintained for call volume
• Review internal controls to ensure proper FMLA adjudication within established time frames and guidelines
• Monitor quality standards consistent with internal goals and federal and state regulations
• Identify and implement process improvements to increase operating efficiency
• Maintain a positive work environment that supports high performing teams
• Partner with Account Services on complex customer issues to resolve inquiries or complex issues
• Build and maintain positive relationships with our customers to foster a sense of loyalty and commitment
• Other duties as assigned

Network Specialist – Provider Requests

Data Engineer

Clinical Manager, Behavioral Health

Bilingual Telehealth Counselor, French/English

Bilingual Telehealth Counselor – Mandarin Chinese/English

Bilingual Part-Time Telehealth Counselor

Vice President, Strategic Customer Partnerships

EAP Counselor

Bilingual Telehealth Counselor

Part-Time Telehealth Counselor

Bilingual Part-Time Telehealth Counselor

Bilingual Guidance Consultant – Clinical EAP Intake and Triage

Senior Virtualization Engineer, Team Lead

Absence Auditor

Absence Customer Service Team Lead