ComPsych

Payroll

• Process end-to-end payroll for employees across multiple countries and entities
• Collect, validate, and input payroll data, including new hires, terminations, salary changes, bonuses, and benefit deductions
• Validate and audit payroll inputs before each pay run
• Coordinate with in-country partners to execute payroll runs
• Assist Finance with payroll reconciliation, general ledger postings, and bank funding files
• Process off-cycle, correction, and final payments
• Ensure compliance with local tax codes, labor laws, and statutory reporting requirements
• Prepare and submit statutory filings, tax remittances, and year-end reporting
• Monitor legislative changes and update payroll processes
• Support internal and external payroll audits
• Partner with HR on employee data affecting pay
• Resolve employee payroll inquiries and escalate complex issues
• Produce employee pay statements, tax documents, and earnings letters
• Support benefits administration as it intersects with payroll
• Identify opportunities to streamline and standardize payroll processes
• Support payroll system implementation, upgrades, maintenance, and integrations
• Document payroll procedures and maintain country-specific SOPs
• Assist with testing during system upgrades, country rollouts, and vendor transitions
• Perform other duties as assigned

Global Payroll Lead

Director

• Lead, mentor, and support a team of 2+ designers through feedback, career guidance, and hands-on coaching
• Establish design quality, craft, and collaboration standards across the organization
• Conduct design critiques and foster a constructive, inclusive, growth-oriented feedback culture
• Hire and onboard additional design talent as the team scales
• Architect and implement a scalable design system with component libraries, design tokens, interaction patterns, and documentation
• Establish and enforce design best practices, accessibility standards, and brand guidelines
• Create and maintain design documentation
• Serve as the internal Figma expert and establish libraries, file organization, naming standards, and component governance
• Train designers and cross-functional partners on advanced Figma capabilities
• Evaluate Figma platform updates and new features
• Collaborate with Product and Engineering from discovery through delivery
• Influence roadmap decisions with design thinking and user-centered insights
• Facilitate design reviews and align stakeholders on design direction, rationale, and tradeoffs
• Evaluate and champion AI-powered design tools and workflows
• Experiment with AI tooling and develop responsible-use guidelines
• Position the design team as an early adopter and internal champion of AI-assisted workflows
• Perform other duties as assigned

Director of Design

Counselor

• Conduct comprehensive assessments of clients’ presenting issues
• Establish treatment plans aimed at resolving identified issues
• Facilitate referrals to long-term treatment and/or community resources when clinically appropriate
• Maintain a caseload of 8 sessions per day, with 45-minute sessions and 15 minutes for documentation
• Work 20 hours per week and be available for possible weekend and/or evening hours
• Utilize brief, solution-focused interventions
• Ensure safety for clients at risk of harming themselves or others
• Refer clients to long-term treatment using benefit plans and/or community resources
• Maintain up-to-date documentation for all client contacts in the ComPsych system
• Strengthen professional knowledge through review of telehealth counseling trends, treatment modalities, and evidence-based interventions
• Perform other duties as assigned

Bilingual Telehealth Counselor, Mandarin Chinese/English

Operations

• Own and maintain the full communications template library
• Creates all self-help training videos embedded in helpdesk
• Maintain and document Standard Operating Procedure library
• Configure support tool flows
• Partnering with Technology to send all internal outage alerts, updates, and resolutions
• Coordinate external messaging approval with the Senior Manager
• Implement the communications in available systems
• Partnering with Technology manage the Teams alert channel and distribution lists
• Partnering with Technology maintain and update the status page
• Other duties as assigned

Support Operations Administrator

Customer Support

• Handle inbound client contacts via portal, email, and phone with prompt response times
• Perform immediate triage and ticket creation in Zendesk
• Resolve routine issues per documented playbooks without unnecessary delay
• Escalate technical issues to engineering support as soon as they're identified
• Work directly with clients (phone, video, email) to gather additional details, coach users with real time support, and coaching the client through resolution options
• Communicate timely status updates to clients on open tickets
• Monitor AI-assisted auto-responses in real time for accuracy
• Demonstrates a strong sense of urgency in responding to and resolving client requests
• Clear, professional written and verbal communication with clients, delivered promptly
• Sound judgment in following documented playbooks and knowing when to escalate quickly
• Comfortable working across multiple contact channels (portal, email, phone) at once without losing pace
• Detail-oriented in ticket documentation and status tracking, even under time pressure

Support Operations Agent – Tier 1

Product Manager

• Be a product thought leader for your business unit, including strategy, requirements, prioritization, and the roadmap
• Own and manage the product backlog including writing stories, mitigating risk, prioritizing effectively, and unblocking the team
• Synthesize market needs into product requirements and drive alignment with leadership on prioritization for the roadmap
• Adopt AI for research, requirements, and prototyping
• Support market research, due diligence, and strategic assessment of product partnerships with other companies
• Lead workshops and other cross functional exercises to explore product opportunities
• Own the product roadmap for your business unit and execute with cross functional teams to deliver on it
• Articulate a compelling product vision and inspire cross-functional teams to rally around it
• Enable customer-facing teams with product knowledge and direction
• Engage with customers and lending product thought leadership in support of further product development, customer success, and business development activities
• Mentor and foster the development of best practices within the Product Management team
• Enable highest leverage work for yourself and others

Senior Product Manager – Behavioral Health

Customer Success Manager

• Responsible for leading, coaching, and developing a team of Account Representatives; including setting goals, assessing performance, and driving professional growth
• Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments
• Partner with the team to ensure the effective delivery of programs to high-volume accounts, including implementation, planning, communications, training, issue resolution, and reporting
• Provide leadership and direction to customer success staff to enhance client relationship skills and the understanding of customers' business and human capital and benefits issues
• Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation that are implementable at scale.
• Develop replicable methods for improving operational effectiveness and strategic goals.
• Collaborate with business leaders and team members to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
• Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
• Other duties as assigned

Customer Success Leader – Behavioral Health

Advisor

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
• Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
• Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
• Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
• Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value
• Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
• Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
• Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
• Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Leave & Accommodation Advisor

Attorney

• Telephonically provide legal resources and information to clients on a variety of issues and topics including family law, tenant rights, and consumer issues
• Research various legal topics to ensure the team is up to date on changing legislation
• Assist in the development of new strategies and services to help individuals resolve their legal issues
• Special projects as assigned
• Other duties as assigned

Analyst

• Monitor real-time queue and adherence to ensure SLA and response times are met.
• Evaluating peaks in customer interaction volume to respond to any fluctuations
• Coordinate coverage and completion of real-time intra-day, daily, weekly, and monthly deliverables; including forecast, schedules, and reporting.
• Delivering all scheduled reports based on established deadlines.
• Partner with staff, leaders, and peers to identify opportunities based on analysis of available data; translating into action plans for improved performance.
• Perform updates to agent profiles, skilling, schedules, etc.
• Maintain accurate data within WFM by tracking attendance, attrition, agent readiness, and leave of absence.
• Maintain and update procedural documentation to ensure accurate and standardized processes are being followed across the team.
• Generate reports to update management on performance, agent adherence, and production. Analyzing this data to provide recommendations for improvement
• Maintain a positive work environment that supports high performing teams, multi-skilled agents.
• Providing information to operational leaders on agent productivity and adherence
• Other duties as assigned

Absence Workforce Analyst

• Conduct a comprehensive assessment of the clients’ presenting issues, establishes a treatment plan aimed at resolving identified issues, and facilitates a referral to long-term treatment and/or community resources when clinically appropriate.
• Maintain a full time caseload of appointments each day
• Utilize brief, solution-focused interventions to resolve the clients’ presenting issue
• Ensure safety for clients who present at risk to harm self/others
• Ensure that all clients are properly referred to long-term treatment, when clinically appropriate, utilizing their benefit plan and/or community resources
• Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes
• Continually strengthen professional knowledge base through review of trends related to telehealth counseling, effective treatment modalities, and evidence-based interventions
• Other duties as assigned.

Telehealth Counselor

Consultant

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources.
• Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change.
• Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service.
• Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs.
• Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience.
• Inform clients—in a professional and empathetic manner—about available resources, eligibility criteria, and the services offered by the program.
• Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.
• Stay informed about emerging trends, resources, and best practices in the field of behavioral health to continuously enhance service delivery.
• Collaborate with internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations.
• Strictly adhere to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

Guidance Consultant

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
• Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
• Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
• Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
• Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value.
• Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
• Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
• Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
• Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Leave and Accommodation Advisor

Program Manager

• Manage the operational execution of customer health and well-being programs and products, rewards programs, wellness challenges, communications, and program enhancements.
• Coordinate customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.
• Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews.
• Analyze customer engagement and health and well-being product data to identify trends, opportunities, and recommendations.
• Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting.
• Manage customer and internal reporting requests, ensuring accurate, timely and actionable insights.
• Support implementation and ongoing management of digital well-being solutions.
• Serve as the day-to-day operational lead for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.
• Coordinate vendor meetings, maintain project documentation, and track action items, risks, and deliverables.
• Lead Creative Services projects including customer communications, challenge promotions, flyers, toolkits, and other marketing materials.
• Manage project plans, timelines, trackers, dependencies, risks, and status updates for customer-facing initiatives and departmental projects.
• Leverage AI-enabled tools to enhance project management, reporting, customer communications, content development, and operational efficiency.
• Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies.
• Support strategic initiatives, product enhancements, innovation projects, customer campaigns, and operational improvement efforts.
• Develop and maintain project documentation, workflows, standard operating procedures, templates, and governance processes.
• Partner with Account Management, Sales, Customer Success, Coaching Team, Product, Reporting, Marketing, Operations, and other internal teams and vendor partners to support successful customer outcomes including demos, upsells, and other customer presentations as needed.
• Attend customer meetings to provide program updates, reporting insights, and operational support.
• Identify and implement innovative approaches that enhance the participants’ experience, increase engagement, and improve operational efficiency.

Global Payroll Lead

Director of Design

Bilingual Telehealth Counselor, Mandarin Chinese/English

Support Operations Administrator

Support Operations Administrator

Support Operations Agent – Tier 1

Senior Product Manager – Behavioral Health

Customer Success Leader – Behavioral Health

Leave & Accommodation Advisor

Attorney

Absence Workforce Analyst

Telehealth Counselor

Guidance Consultant

Leave and Accommodation Advisor

Program Manager – Engagement & Rewards