Leave and Accommodation Advisor

ComPsych

Leave & Accommodation Advisor managing HR partner operational excellence for leave and accommodation matters. Delivering high-quality client experiences and driving program optimization.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in absence management, leave administration, and claims processing, with a strong understanding of relevant laws such as FMLA and ADA. Proven ability to lead operational meetings, analyze data for performance monitoring, and build relationships with HR partners to enhance service delivery.

Highest-signal resume keywords

Absence ManagementLeave AdministrationClaims ProcessingFMLA KnowledgeADA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOperational Performance MonitoringProblem-SolvingOrganizational SkillsAttention to Detail

Soft Skills

Stakeholder ManagementEffective CommunicationPresentation SkillsMulti-TaskingCuriosity

Tools & Technologies

Claims Administration PlatformsReporting ToolsMicrosoft Office SuiteArtificial Intelligence

Industry Keywords

Disability ManagementAccommodation PracticesService-Level AgreementsOperational Point of ContactClient Engagement

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value.
Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Requirements

What you’ll need

Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field.
Demonstrated ability to lead client or partner meetings, set agendas, and engage effectively with HR-level stakeholders on operational and claims topics.
Strong knowledge of leave and accommodation practices, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave laws, and the ability to articulate how claims and accommodation actions impact partner data, reporting, and outputs.
Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience is preferred.
Excellent written, verbal, presentation, and stakeholder-management skills, with the ability to communicate effectively with HR partners, employees, and internal leaders.
Experience with absence, disability, or claims administration platforms; familiarity with reporting tools preferred.
Demonstrated curiosity and comfort with artificial intelligence (AI) and emerging technologies; experience leveraging AI to improve operational workflows, decision-making, or productivity is preferred.
Strong analytical, problem-solving, organizational, and multi-tasking skills, with exceptional attention to detail and a commitment to quality.
Proficient in the Microsoft Office Suite.
Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
medical
dental
vision
401(k) with match
robust EAP
wellness program
and much more