Support Operations Administrator

ComPsych

Support Operations Administrator maintaining tools and templates for smooth operations in mental health and absence management at ComPsych. Collaborating with technology and overseeing support communications.

Posted 7/27/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$31 - CA$37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing communications and documentation within customer support environments, with a strong focus on incident management and operational efficiency. Proficient in utilizing support platforms and tools to enhance communication and coordination across teams.

Highest-signal resume keywords

Customer Support ExperienceIncident Communications ManagementSupport Platforms (Zendesk, Freshdesk)Excellent Written Communication SkillsMicrosoft Teams Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communications Template ManagementStandard Operating Procedure DocumentationSupport Tool ConfigurationLearning Tools (Scribe)Incident Response Management

Soft Skills

High Accountability OrientationStrong Attention to DetailOrganizational SkillsImmediacy in ResponseCoordination with Leadership

Tools & Technologies

ZendeskFreshdeskMicrosoft TeamsHelpdesk SystemsStatus Page Management

Industry Keywords

Customer Support OperationsOutage CommunicationsIncident ManagementSupport/Ticketing ToolsInternal Messaging Coordination

About the role

Key responsibilities & impact

Own and maintain the full communications template library
Creates all self-help training videos embedded in helpdesk
Maintain and document Standard Operating Procedure library
Configure support tool flows
Partnering with Technology to send all internal outage alerts, updates, and resolutions
Coordinate external messaging approval with the Senior Manager
Implement the communications in available systems
Partnering with Technology manage the Teams alert channel and distribution lists
Partnering with Technology maintain and update the status page
Other duties as assigned

Requirements

What you’ll need

3+ years of relevant experience in customer support, support operations, or a related role
Strong track record of owning outage or incident communications in a customer-facing environment
Experience with learning tools such as scribe are an asset
Experience working with support platforms (Zendesk, Freshdesk, or equivalent)
High accountability orientation — owns outcomes independently and consistently follows through on commitments
Demonstrates a strong sense of immediacy (urgency) when responding to incidents and outages
Excellent written communication skills for crafting clear, timely alerts
Highly organized, with strong attention to detail across templates and tools
Comfortable coordinating with leadership (Senior Manager) on messaging approvals
Familiarity with support/ticketing tools and Microsoft Teams administration

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
Medical
Dental
Vision
401(k) with match
Robust EAP
Wellness program
And much more