Customer Success Leader – Behavioral Health

ComPsych

. Responsible for leading, coaching, and developing a team of Account Representatives; including setting goals, assessing performance, and driving professional growth .

Posted 7/24/2026full-timeChicago • 🇺🇸 United StatesSenior💰 $107,550 - $127,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing teams within customer support, focusing on enhancing client relationships and operational effectiveness. Proven ability to implement strategic initiatives that drive customer satisfaction and profitability.

Highest-signal resume keywords

Team ManagementClient Relationship ManagementProject ManagementCritical ThinkingCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service DeliveryOperational EffectivenessProcess ImprovementStrategic PlanningPerformance Assessment

Soft Skills

LeadershipCommunicationInterpersonal SkillsCoachingMentoring

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree

Industry Keywords

HR ServiceEmployee BenefitsInsurance IndustryAccount ManagementUpselling

About the role

Key responsibilities & impact

Responsible for leading, coaching, and developing a team of Account Representatives; including setting goals, assessing performance, and driving professional growth
Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments
Partner with the team to ensure the effective delivery of programs to high-volume accounts, including implementation, planning, communications, training, issue resolution, and reporting
Provide leadership and direction to customer success staff to enhance client relationship skills and the understanding of customers' business and human capital and benefits issues
Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation that are implementable at scale.
Develop replicable methods for improving operational effectiveness and strategic goals.
Collaborate with business leaders and team members to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
Other duties as assigned

Requirements

What you’ll need

5+ years’ demonstrated experience managing or mentoring a team in customer support and relationship management
Bachelor’s degree required, advanced degree a plus
Demonstrated success of managing, mentoring, and developing a team of account representatives who support high-volume books of business
Experience in HR service, employee benefits, or insurance industry a plus
Excellent leadership and communication skills
Outstanding client management experience
Project management, critical thinking skills and strong attention to detail required
Travel as necessary to meet with new and existing customers
Effective interpersonal and communication skills

Benefits

Comp & perks

Full benefits package, including Paid Time Off (PTO)
medical
dental
vision
401(k) with match
robust EAP
wellness program
much more