Customer Service Representative I
accessiBe
Administrative Assistant, Customer Success
ComPsych
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $17 - $18 per hour
Job Level
Mid-LevelSenior
About the role
- Support a team of several account managers and account representatives to meet customer needs and achieve department goals
- Provide clients with information and materials depending on their needs
- Coordinate departmental activity, including customer health fairs and special projects
- Act as liaison between Customer Success, customers, and other internal departments
- Prepare correspondence, presentations and other materials for on-site company visits and meetings
- Coordinate Health Fairs for customers across the United States
- Investigate and resolve customer concerns quickly and effectively to ensure client satisfaction
- Coordinate meetings, schedules, and arrange travel for managers
- Maintain database reporting systems by updating spreadsheets and reports to track departmental activities using Microsoft Excel
- Coordinate customer materials requests & control inventory of materials
- Prepare agenda and take minutes for weekly departmental meetings
- Establish and build strong working relationships with other team members
- Responsible for faxing, filing, data entry, shipping, and special projects as requested
Requirements
- Bachelor’s degree in Business or related field highly preferred
- High School degree or GED equivalent required
- Experience supporting an Account Management or Customer Success team/department preferred
- Strong proficiency in Microsoft Excel, Word, and PowerPoint
- Stable Work History Required
