accessiBe

Customer Service Representative I

accessiBe

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $18 - $27 per hour

Job Level

Junior

About the role

  • Provide professional, courteous, responsive and accurate service to customers consistent with Canon Brand image
  • Process terminations and submit tickets when needed for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills
  • Make sound, factual timely decisions to provide extraordinary service experience
  • Answer incoming phone calls, emails and mail and additional internal requests to meet SLA
  • Provide routine customer service billing support including explaining billing statements, taking payments, handling collections, insurance, property tax and sales tax, issuing credits, handling changes of service, basic troubleshooting, recording customer contact information and maintaining customer portfolio integrity
  • Practice customer focus, collaboration and communication with team including management and minimize distractions
  • Maintain positive professional attitude and adaptability; be punctual and meet scheduled shift start times

Requirements

  • High School Diploma or G.E.D. equivalent required
  • Experience Required: 1 year of Customer Service/call center experience
  • Basic knowledge and experience level of Microsoft Office products; at least intermediate level with Excel preferred
  • Strong verbal and written skills