Director of Customer Experience
Mercury
Customer Service Representative I
accessiBe
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Provide professional, courteous, responsive and accurate service to customers consistent with Canon Brand image
- Answer incoming phone calls, emails and mail and internal requests to meet SLA
- Process terminations and submit tickets for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills
- Provide routine customer service billing support including explaining billing statements, taking payments, handling collections, insurance, property tax and sales tax, issuing credits, handling changes of service, basic troubleshooting, recording customer contact and interaction details
- Make sound factual timely decisions to provide extraordinary service experience
- Collaborate with team and management; minimize non-business distractions
- Maintain punctuality and professional demeanor
Requirements
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
- flexibility to work shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm or 10:30am-7:00pm
- must be able to work hybrid schedule (in office Tue & Wed)
