Nations Roof

Service Director

Nations Roof

full-time

Posted on:

Origin:  • 🇺🇸 United States • South Carolina

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Job Level

Lead

About the role

  • Manage day to day operations of commercial roofing service, maintenance, and repair projects in designated territory
  • Manage service representatives who perform routine sales and field roof installers that perform project work services including installation, maintenance, and repair
  • Manage service contracts and direct support services
  • Create guidelines, policies, and procedures to facilitate service delivery
  • Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed
  • Oversee and direct delivery of projects, services, or functions through the work of employees; implement policies, programs and directives
  • Make hiring and termination decisions, and conduct performance reviews
  • Direct field service personnel deployment to assure customer experience and service outcomes align with objectives
  • Manage field operations and other business activities to ensure daily service levels are met
  • Set clear direction for field service team to ensure accountability and customer satisfaction
  • Oversee scheduling and training of field service and sales representatives
  • Monitor operations key performance indicators and develop action plans to meet targets
  • Analyze reports, identify areas for improvement, and increase performance
  • Organize workflow and delegate workload to service level
  • Advise and implement best practices to improve products, applications, and services
  • Identify and support employee development and training needs
  • Manage department finances including budgets and project invoicing; review and analyze budget reports and prepare budget modifications and recommendations
  • Prospect and sell to new and existing clients additional services such as preventive maintenance programs

Requirements

  • Any equivalent combination of education and experience may also be considered
  • 8 years minimum experience in commercial roof system designs, including MoD Bit, BUR, TPO, PVC, EPDM, Metal, and coatings
  • Experience supervising, training, and guiding a team of production crews or service technicians
  • Estimating experience for both roof replacement and creating high quality repair estimates, roof surveys, and preventive maintenance reports
  • Read and understand blueprints and specifications
  • Project Management of both commercial roof replacement and service projects
  • Understand commercial/industrial roofing system design installation code compliance
  • Ability to identify correct and report unsafe conditions according to company and OSHA standards
  • Understand implications of lost production on job budgets
  • Leadership and management skills
  • Proficient in use of phones tablets and other technology tools
  • In depth knowledge of research and data analysis methods
  • Proficient in Microsoft Office Programs (Excel Word and Outlook)
  • Outstanding communication and time management abilities
  • Ability to receive instructions and clearly explain problems or situations
  • Prioritize and plan work activities
  • Must be able to work well with others and within a company system
  • Must have current residency in the greater Charleston, SC area for site visits in designated territory and servicing clients