Nations Roof

Customer Support

• Inbound and outbound phone calls and emails
• Assist with dispatching crews.
• Process, review, code and input daily outgoing invoices and incoming payments
• Collections on local and past due customer accounts
• Send and receive Work Orders, Purchase Orders, COI and Warranties for Service.
• Assistance in creation of work order in CRM software from client request.
• Assist with the preparation, review and administration of contractual proposals, contracts and purchase orders relating to construction projects.
• Preparation, review and administration of subcontractor MSA’s, POs, and certificates of insurance.
• Cross train and provide back up support in the office
• Project set up and job maintenance, as required
• Account payable and receivable, as required
• Verify payroll consolidation and entry, as required
• Reconcile accounts, as required
• Assist with administration of human resources, new employee onboarding, and benefits related matters for service personnel, as required.
• Assist in tracking and administration of service fleet vehicle maintenance schedules
• Assist in receiving and tracking vendor/supplier preliminary notices and lien release requirements, submittals, and releases, as required
• Processes, organizes, and maintains documents.
• An ability to produce a high-volume output while maintaining an attention to detail.
• Other duties as assigned.

Office Administrator, Customer Service