Customer Service Representative I
accessiBe
Residential Coordinator
Shelter House, Inc
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $20 per hour
Job Level
JuniorMid-Level
About the role
- Residential Coordinator provides 24-hour awake coverage and supervision of the domestic violence shelter; lead person on shift acting as first point of contact for client needs and support; crisis intervention; facilities management; ensuring safe and efficient operation of front desk and positive living environment; ensure safety of shelter residents and property; monitor calls and inquiries maintaining confidentiality; answer crisis calls from Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments; update daily log by documenting interactions and significant events; work closely with case managers to support service plans and maintain communication regarding client progress; accompany clients to court and appointments; complete shift exchange with incoming/outgoing staff; ensure documentation compliance; evaluate and provide for basic needs of shelter clients; maintain dignity and confidentiality; administer emergency procedures; conduct assessments and intakes for clients in imminent danger; assist with medication delivery and security; participate in staff meetings and trainings; ensure compliance with agency policies; serve as emergency personnel and report to work regardless of circumstances; exemplify core values; other duties as assigned
Requirements
- A high school diploma or GED
- 2+ years of experience in human services
- Ability to build strong working relationships with clients and team members
- Strong verbal and written communication skills
- Willingness to work evenings and weekends when needed
- Preferred: A bachelor’s in human services/ related field
- Preferred: Experience working in programs serving victims of domestic violence
- Preferred: Experience working in a residential environment
- Preferred: Current CPR/ First aid certification
- Physical Requirements: Annual TB Test required
- Physical Requirements: Ability to sit or stand for long periods
- Physical Requirements: Ability to lift items weighing 10-20 pounds
