Shelter House, Inc

Manager

• Provide leadership and direction to the Domestic Violence Rapid Rehousing Program through the following activities:
• · Supervise Case Manager(s) providing Rapid Rehousing services to victims of domestic violence, sexual violence and/or human trafficking
• · Provide coaching and support to case management team through regularly scheduled one on one meetings and evaluations
• · Support Case Managers in delivering complex case management for cases that demand higher level solutions
• · Collaborate with the Director and Assistant Director of DVSH to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices
• · Complete regular reviews of client files and VADATA reports, to ensure accuracy, compliance with the Violence Against Women Act, and adherence to agency standards and best practices
• · With support from the Assistant Director, ensure compliance with all grant requirements
• · Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
• · Develop new partnerships and identify community resources for unmet client needs
• · In collaboration with the Assistant Director, implement and oversee new program initiatives
• · Verify and approve timesheets and leave requests
• Provide case management services to a reduced caseload by:
• · Performing in-depth assessments of clients’ physical, mental health and social needs, life skills competency, employability, housing history and barriers, educational needs, financial management skills, strengths and needs, and other necessary areas, in conjunction with the client, to develop and achieve housing goals.
• · Providing crisis intervention and developing individualized safety plans as needed; assisting victims of violence in filing for protective orders and completing affidavits; and accompanying clients to court proceedings and various appointments (i.e. attorney meetings, protective order hearings, custody hearings, and housing interviews)
• · Providing housing search assistance to clients by identifying housing leads, assisting clients to apply for units, and accompanying clients on housing tours
• · Establishing relationships with local landlords to negotiate lease terms and advocate on behalf of clients
• · Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
• · Coordinate the provision of rental assistance, track all payments provided
• · Collaborating with clients to develop monthly budgets; providing money management education and connections to financial literacy programs as needed
• · Documenting all contacts with clients in client file and VADATA as required; maintaining complete client records in accordance with agency and best practice standards
• · Providing domestic violence psychoeducation to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
• · Empowering clients and their household members as they work toward their individual goals; completing ongoing reviews of client service plans
• · Collaborating with community providers and allied professionals to ensure the delivery of comprehensive wrap-around services

Senior Rapid Rehousing Case Manager