Case Manager

Shelter House, Inc

Case Manager providing crisis intervention and support for victims of domestic violence. Collaborating with clients to navigate services and ensure safety at Shelter House's Artemis House.

Posted 7/8/2026full-timeFairfax • Virginia • 🇺🇸 United StatesJunior💰 $52,000 - $56,000 per yearWebsite

About the role

Key responsibilities & impact

Provide crisis intervention and develop an individualized safety plan
Assist victims in filing for protective orders and completing affidavits
Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews)
Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas
Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties
Coordinate children’s services including education and daycare, programming and counseling
Meet with assigned clients regularly and provide intensive case management and advocacy services
Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice
Completely and accurately report client information into identified program data systems
Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter
Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery.
Advocate for clients and complete referrals to meet client needs.
Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff
Assist with room turnover, client moves, and preparation for clients entering and exiting the program.
Listen effectively, delivers effective written and oral communication.
Maintain familiarity with agency and program emergency procedures
Participate in staff meetings and trainings as directed by supervisor
Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals
Ensure compliance with all agency policies
Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Perform other duties deemed necessary to support the program and agency

Requirements

What you’ll need

A bachelor's degree in social work/ human services/ related field or commensurate experience
1+ years of case management/ direct services
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative resources and solutions to unique challenges
Strong organizational and time management skills
Ability to work in a highly intense work environment
Valid Driver’s License; 10-15% local travel required
Willingness to work evenings and weekends when needed
Foreign Language fluency in a language other than English (Spanish)

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Assessment of Client NeedsIndividualized Safety PlanningProtective Order AssistanceData ReportingDocumentation Management

Soft Skills

Organizational SkillsTime ManagementCreative Problem SolvingPrioritizationEffective Listening

Certifications

Bachelor's Degree in Social WorkValid Driver's License