Senior Operations Manager, Scribe Launch
Commure
PMPSQL
Operations Manager, Ambient Launch
Commure
full-time
Posted on:
Location Type: Office
Location: Mountain View • California • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMPSQL
About the role
- Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met.
- Develop and maintain detailed project plans, status updates, and risk mitigation strategies.
- Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs
- Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process.
- Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively.
- Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments
- Deliver customized training sessions for end-users, ensuring early adoption of Scribe
- Gather feedback during the implementation phase to identify areas for process improvement
- Work closely with the product team to share insights for future product enhancements
- Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams
- Create and maintain implementation documentation, best practices, and process improvements
- Collaborate with Product and Engineering teams to resolve technical issues during implementation
- Drive continuous improvement of implementation processes based on metrics and feedback
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Mentor junior team members and facilitate knowledge sharing across the organization
Requirements
- Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field
- 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry.
- Strong understanding of healthcare workflows and EHR systems.
- Proficiency in SQL is required
- High level of agency and intellectual curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment
- Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively
- Technical proficiency, including experience with data analysis and API integrations.
- Excellent written and verbal communication skills
- Experience managing internal and external stakeholders and the ability to influence without authority
- Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company.
- Proactive mindset with a focus on driving results and resolving issues without unnecessary delays
- Familiarity with AI-driven solutions or medical documentation workflows is a strong plus.
- Proficiency in Retool is a plus
- PMP or other project management certifications are a plus.
- Experience in prompt engineering is a bonus
- Ability to travel up to 30% for on-site client engagement
Benefits
- $80K – $120K base salary
- Offers Equity
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analysisAPI integrationsproject managementSaaS implementationsystem configurationintegrationtestingimplementation documentationprompt engineering
Soft skills
organizational skillscommunication skillsproblem-solvingattention to detailstakeholder managementinfluencing without authorityproactive mindsetmentoringcollaborationadaptability
Certifications
PMP
