Commure

Senior Operations Manager, Scribe Launch

Commure

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

Tech Stack

PMPSQL

About the role

  • Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met.
  • Develop and maintain detailed project plans, status updates, and risk mitigation strategies.
  • Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs
  • Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process.
  • Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively.
  • Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments
  • Deliver customized training sessions for end-users, ensuring early adoption of Scribe
  • Gather feedback during the implementation phase to identify areas for process improvement
  • Work closely with the product team to share insights for future product enhancements
  • Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams
  • Create and maintain implementation documentation, best practices, and process improvements
  • Collaborate with Product and Engineering teams to resolve technical issues during implementation
  • Drive continuous improvement of implementation processes based on metrics and feedback
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Mentor junior team members and facilitate knowledge sharing across the organization

Requirements

  • Bachelor\'s degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field
  • 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry.
  • Strong understanding of healthcare workflows and EHR systems.
  • Proficiency in SQL is required
  • High level of agency and intellectual curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment
  • Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively
  • Technical proficiency, including experience with data analysis and API integrations.
  • Excellent written and verbal communication skills
  • Experience managing internal and external stakeholders and the ability to influence without authority
  • Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company.
  • Proactive mindset with a focus on driving results and resolving issues without unnecessary delays
  • Familiarity with AI-driven solutions or medical documentation workflows is a strong plus.
  • Proficiency in Retool is a plus
  • PMP or other project management certifications are a plus.
  • Experience in prompt engineering is a bonus
  • Ability to travel up to 30% for on-site client engagement