Colorado Christian University - College of Adult & Graduate Studies

IT Support

• Provide senior-level leadership and operational oversight for Tier 1 and Tier 2 campus support services
• Ensure efficient service delivery aligned with ITSM principles
• Develop the support team through mentorship and performance management
• Partner cross-functionally to advance technology adoption
• Lead daily operations of the campus support team
• Ensure timely resolution of incidents and service requests
• Act as escalation point for unresolved issues
• Analyze service trends, ticket volume, and satisfaction metrics
• Manage vendor interactions related to campus support assets
• Participate in onboarding and training of new team members

Campus IT Support Lead

Counselor

• Guide prospective adult students successfully through the University’s admissions process by using counseling, sales, and soft skills along with effective follow up in order to assist prospective students in becoming enrolled with the University
• Share the vision of how a degree or program through CCU will transform prospective students as they obtain their education with a Christian worldview
• Apply proven marketing and inside sales techniques to attract students to Christian online higher education
• Articulate to potential students how CCU fits into their educational goals
• Treat prospective students as customers and answer questions related to their educational wants or needs at Colorado Christian University
• Achieve and exceed monthly enrollment goals

Enrollment Counselor – Global Online Enrollment

• Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth
• Teach a full-time faculty credit load, which is distributed throughout the calendar year
• Utilize Blackboard learning platform and other assigned technologies
• Act as Master Teacher for one MACMHC Counseling course
• Actively participate with peers in faculty meetings, committee work, course development, course/program evaluation

Faculty – School of Counseling

Data Engineer

• support the building and maintaining of data pipelines, transformations, staging processes, and star-schema data models.
• support ELT/ETL processes in Snowflake, SQL Server, and related tools to ensure timely and accurate data availability.
• monitor data workflows and assist with troubleshooting and resolving pipeline or data issues.
• assist with automating data ingestion from institutional systems including ERP, CRM, LMS, and other sources.
• develop and maintain data tables, views, and transformations that support analytics and reporting needs.
• assist in building and maintaining data marts and reusable datasets following established modeling standards.
• identify and help resolve data integrity issues across integrated systems (ERP, CRM, and LMS platforms).
• perform data validation and quality checks to ensure accuracy and consistency.
• maintain documentation for data pipelines, transformations, and processes as directed.
• collaborate with the Data & Analytics team to support data needs across the University.
• participate in cross-functional projects requiring data integration or data preparation.
• learn and apply best practices related to SQL development, data modeling, and data warehouse operations.
• contribute to continuous improvement efforts within the Data & Analytics team.

Data Warehouse Developer

• Provide administrative support to the PhD Counselor Education and Supervision (CES) program
• Coordinate routine correspondence and communications, including preparation of reports and related documents
• Support CES program operations by tracking admissions, monitoring student progress, and managing dissertation-related documentation
• Participate in staff meetings and other meetings as assigned
• Support program faculty with committee meetings by preparing agendas, slides, summaries, and other materials
• Maintain organized digital filing systems for doctoral program documents
• Assist students and faculty in the use of program-related technology tools
• Perform specialized duties and additional projects as assigned

Campus IT Support Lead

Enrollment Counselor – Global Online Enrollment

Faculty – School of Counseling

Data Warehouse Developer

PhD Counselor, Education and Supervision - Graduate Assistant