Colorado Christian University - College of Adult & Graduate Studies

Director

• track, monitor, and document performance of assigned SSAs by analyzing SSA activity, credit hour production and retention goals, and continuing student experiences
• supports and encourages advisors to effectively address complex student situations
• troubleshoots and de-escalates elevated student situations
• leads regular team meetings to cast vision and clarify departmental goals and key areas of focus
• leverages data and reporting in Salesforce as a key tool for performance management
• conducts monthly reviews of advisor/students interactions, including phone calls, emails, and other tasks in relation to the OSS Advising with Purpose (AWP) program
• promotes positive team culture by fostering spiritual development of team members and creates healthy and professional working relationship amongst team members
• collaborates extensively with other Director of Retention to ensure consistent application of department goals and communication
• collaborates with Training and Development Specialist to identify key training and development needs
• perform other duties as assigned.

Director of Retention

Operations

• Coordinating transportation services for the University, including scheduling, driver oversight, fleet maintenance, vehicle usage, charters, and related policy and operational support.
• Establishing, organizing, and strengthening transportation operations.
• Providing administrative and operational support to the Campus Ministries and Campus Activities offices.
• Updating chapel attendance, ordering supplies, processing reimbursements, check requests, direct pays, supervising student employees, and completing credit card reconciliations.

Transportation and Student Life Operations Coordinator

Financial Planning and Analysis

• Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth.
• In this role, the Customer Service Specialist contributes to the mission by promoting Christ-centered higher education and by exemplifying Christ as they establish relationships with students and their parents.
• Troubleshoot account issues regarding payments, student aid, and financial arrangements.
• Work with new and current students to ensure payment/aid is in place.
• Respond to inbound calls, e-mails, and walk-in visits, and initiate outbound communication to students regarding financial aid and student account concerns.
• Understand and communicate CCU policies and processes.
• Perform other duties as assigned.

Student Financial Services Specialist

Student Advisor

• Contribute to CCU’s mission by guiding and encouraging students to fulfill their God-given calling and educational goals by providing quality, Christ-centered advising.
• Answer student questions via phone, email, and in-person advising appointments; documents details in student’s record.
• Initiate outbound calls to students to assess early intervention needs, build advisor/advisee relationships and ascertain obstacles to course completion or registration.
• Analyze, organize, and update reports, spreadsheets, and templates.
• Interpret and analyze student data in order to proactively contact students and achieve monthly retention goals.
• Partner strategically with other departments to facilitate and process time-sensitive student requests.
• Prepare and plan for future blocks/semesters; collaborate with colleagues on special projects; attend team meetings and training webinars/conference calls.
• Perform other duties as assigned.

Student Service Advisor

Art Director

• Provide creative leadership and art direction for all Communications and Creative Services design projects to ensure high-quality, brand-aligned visual communications.
• Supervise and mentor two full-time Graphic Designers, freelance design contractors, and the department’s Creative Project Manager, ensuring effective workflow, clear expectations, and consistent quality standards.
• Provide creative oversight and strategic collaboration with the University Web Designer through a dotted-line reporting relationship to ensure consistency across web, digital, and print platforms.
• Establish and maintain visual design standards that ensure alignment with CCU’s institutional brand identity and broader creative goals.
• Supervise and approve design work to ensure quality, brand consistency, and technical accuracy prior to production or publication.
• Direct the creative development of major University publications, marketing collateral, signage systems, event materials, and other strategic communications.
• Manage production workflows including print vendor coordination, file preparation, proofing, and quality assurance.
• Oversee print vendor selection and bid comparisons as needed, ensuring cost efficiency and production quality.
• Ensure all creative deliverables adhere to brand guidelines, typography standards, color systems, and visual identity frameworks.
• Maintain oversight of file organization, archiving systems, and production documentation.
• Collaborate with CCS and UEM leadership and campus stakeholders to translate strategic objectives into effective visual communications.
• Identify opportunities to improve creative workflows, production efficiencies, and emerging technology adoption within the design process.
• Maintain high standards of service, professionalism, and responsiveness when working with internal University partners.
• Other duties as assigned.

Art & Production Director

Counselor

• Guide prospective adult students successfully through the University’s admissions process by using counseling, sales, and soft skills along with effective follow up.
• Achieve and exceed monthly enrollment goals.
• Treat prospective students as customers and answer questions related to their educational wants or needs at Colorado Christian University.
• Make calls or receive calls from students or family members inquiring about educational programs.
• Regularly measure and report student recruiting activities (including inbound and outbound calls/e-mails/task management within CRM) to leadership on a daily and weekly basis.
• Work effectively and positively with other CAGS staff and faculty to establish and maintain effective working relationships within the University community.

Enrollment Counselor – Global Online Enrollment

Communications

• Develop and execute media and communications strategies that advance Colorado Christian University's mission, reputation, and strategic priorities.
• Serve as the primary liaison with the University's public relations agency, Centennial Institute’s public relations agency, coordinating story development, media opportunities, interviews, and earned media initiatives.
• Identify, cultivate, and develop compelling stories across the University by building relationships with faculty, staff, students, alumni, donors, and University leadership while maintaining an active pipeline of story opportunities.
• Write, edit, and distribute press releases, feature stories, media advisories, website content, and other institutional communications materials.
• Coordinate and support media engagement activities, including responding to media inquiries, facilitating interviews, and coordinating with on-campus media visits.
• Develop and manage content for internal and external audiences, ensuring messaging is accurate, timely, mission-aligned, and consistent with University priorities.
• Produce and coordinate the President's Friday Five and other recurring executive communications initiatives.
• Capture and edit basic video and podcast content to support storytelling, communications, and digital content needs across the University.
• Collaborate with Communications and Creative Services, Enrollment Marketing, University Advancement, the Office of the President, and other campus partners to support strategic communications objectives.
• Successfully prioritize and execute multiple communications projects simultaneously in a fast-paced, deadline-driven environment while maintaining high standards of quality, professionalism, and customer service.
• Leverage artificial intelligence (AI) tools responsibly to enhance research, content development, editing, and workflow efficiency while maintaining accuracy, originality, sound judgment, and adherence to University policies and professional standards.
• Monitor media coverage, track earned media results and provide reports and recommendations to support continuous improvement of communications efforts.
• Maintain high standards of service, professionalism, responsiveness, and confidentiality when representing the University and interacting with internal and external stakeholders.
• Other duties as assigned.