Director of Retention

Colorado Christian University - College of Adult & Graduate Studies

Director of Retention at Colorado Christian University focusing on improving student retention. Leading a team of Student Service Advisors to meet retention goals and solve complex student situations.

Posted 7/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesLead💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in customer service environments, with a focus on performance management and team development. Proficient in utilizing Salesforce for data analysis and reporting to drive team success and enhance student experiences.

Highest-signal resume keywords

Leadership ExperiencePerformance ManagementSalesforce Data AnalysisCustomer Service SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem SolvingDecision MakingCreative ThinkingEmpathyInterpersonal Skills

Tools & Technologies

Salesforce

Industry Keywords

Student RetentionTeam CultureTraining and DevelopmentMulti-Generational NeedsOSS Advising with Purpose

About the role

Key responsibilities & impact

track, monitor, and document performance of assigned SSAs by analyzing SSA activity, credit hour production and retention goals, and continuing student experiences
supports and encourages advisors to effectively address complex student situations
troubleshoots and de-escalates elevated student situations
leads regular team meetings to cast vision and clarify departmental goals and key areas of focus
leverages data and reporting in Salesforce as a key tool for performance management
conducts monthly reviews of advisor/students interactions, including phone calls, emails, and other tasks in relation to the OSS Advising with Purpose (AWP) program
promotes positive team culture by fostering spiritual development of team members and creates healthy and professional working relationship amongst team members
collaborates extensively with other Director of Retention to ensure consistent application of department goals and communication
collaborates with Training and Development Specialist to identify key training and development needs
perform other duties as assigned.

Requirements

What you’ll need

A bachelor's degree from an accredited college/university, Master's degree preferred.
Three to five years of progressive responsibility as a leader and/or manager related to customer service and performance managing a team to achieve goals.
Effective oral, interpersonal, and written communication skills.
Exceptional customer service, problem solving, decision making, and creative thinking skills in a fast-paced environment are greatly desired.
Demonstrates self-confidence, patience, empathy, and availability when building rapport with constituents.
Understands and adapts quickly to multi-generational needs and characteristics.
Creative, out-of-the-box thinking who takes initiative to find solutions while clarifying and enforcing CCU’s expectations and policies.
Flexibility, are adaptive to change, teachable; actively locates appropriate resources to assist with unfamiliar situation and is comfortable asking questions and recognizes and learns from mistakes.

Benefits

Comp & perks

tuition waiver program
excellent healthcare
generous paid time off
matching 403(b) retirement plan
additional organizational paid benefits and voluntary benefit offerings