Student Service Advisor

Colorado Christian University - College of Adult & Graduate Studies

Student Service Advisor guiding CAGS students toward successful degree completion at Colorado Christian University. Provides advising through diverse communication methods and maintains student records effectively.

Posted 7/8/2026full-timeRemote • Colorado • 🇺🇸 United StatesEntry Level💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Contribute to CCU’s mission by guiding and encouraging students to fulfill their God-given calling and educational goals by providing quality, Christ-centered advising.
Answer student questions via phone, email, and in-person advising appointments; documents details in student’s record.
Initiate outbound calls to students to assess early intervention needs, build advisor/advisee relationships and ascertain obstacles to course completion or registration.
Analyze, organize, and update reports, spreadsheets, and templates.
Interpret and analyze student data in order to proactively contact students and achieve monthly retention goals.
Partner strategically with other departments to facilitate and process time-sensitive student requests.
Prepare and plan for future blocks/semesters; collaborate with colleagues on special projects; attend team meetings and training webinars/conference calls.
Perform other duties as assigned.

Requirements

What you’ll need

High technology proficiency; fluency in Microsoft Excel and Outlook.
Confidence with a high level of inbound/outbound calls; proven ability to articulate clearly and persuasively, yet professionally, with students.
Self-confidence, patience, empathy, and availability when building rapport with students; ability to understand and adapt quickly to multi-generational needs and characteristics.
Ability to be a creative, out-of-the box thinker who takes initiative to find solutions while clarifying and enforcing CCU’s expectations and policies.
Flexibility, a teachable spirit, and openness to change; ability to proactively locate appropriate resources to assist with unfamiliar situations; confidence in asking questions, and ability to recognize and learn from mistakes.
Consistently cohesive working relationships, ability to view conflict positively and operate with honesty and respect in all communication.
Disposition to enjoy a high-energy call center-type work environment, maintain focus amidst unexpected distractions, and manage disruptions with professionalism.
Previous advising, student service, higher education, public relations, customer service, or similar experience preferred.
Bachelor’s degree (preferred).
Bilingual speaking and writing proficiency in Spanish/English preferred.

Benefits

Comp & perks

Tuition waiver program
Excellent healthcare
Generous paid time off
Matching 403(b) retirement plan
Additional organizational paid benefits and voluntary benefit offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisReport PreparationSpreadsheet ManagementOutbound CallingStudent Record Documentation

Soft Skills

EmpathyPatienceConflict ResolutionInitiativeAdaptability