Student Financial Services Specialist

Colorado Christian University - College of Adult & Graduate Studies

Student Financial Services Specialist at Colorado Christian University assisting in financial aid and student accounts. Ensuring payments and communication for financial aid inquiries with students and parents.

Posted 7/15/2026full-timeLakewood • Colorado • 🇺🇸 United StatesEntry Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing student account inquiries and financial aid processes. Exhibits the ability to build relationships with students and parents, ensuring clear communication of policies and procedures.

Highest-signal resume keywords

Customer Service ExcellenceRelationship BuildingFinancial Aid KnowledgeMultitasking AbilityConfidential Information Handling

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationIntegrityProblem Solving

Tools & Technologies

Computer Proficiency

Industry Keywords

Higher EducationStudent AccountsCCU PoliciesClient Relationships

About the role

Key responsibilities & impact

Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth.
In this role, the Customer Service Specialist contributes to the mission by promoting Christ-centered higher education and by exemplifying Christ as they establish relationships with students and their parents.
Troubleshoot account issues regarding payments, student aid, and financial arrangements.
Work with new and current students to ensure payment/aid is in place.
Respond to inbound calls, e-mails, and walk-in visits, and initiate outbound communication to students regarding financial aid and student account concerns.
Understand and communicate CCU policies and processes.
Perform other duties as assigned.

Requirements

What you’ll need

College degree is preferred.
Desire to develop client relationships and provide excellent customer service with internal and external constituencies.
Ability to process multiple tasks and a wide variety of constituent issues.
Proficiency in a computer environment and able to handle confidential information with integrity.

Benefits

Comp & perks

tuition waiver program
excellent healthcare
generous paid time off
matching 403(b) retirement plan
additional organizational paid benefits and voluntary benefit offerings