Coloplast

Customer Support

• Responsible for high volume of inbound and outbound activities.
• Effectively educate consumers and resolve conflict/complaints.
• Communicate and work as a team with the Consumer Sales Reps and the Consumer Advisors to ensure excellent service.
• Meeting established inbound and outbound objectives and metrics.
• Accurately and thoroughly document each end user conversation in Coloplast systems per standard department procedures.
• Responsible for data quality, including self-audit work.
• Demonstrate a superior attitude and represent the Coloplast Brand.
• Utilize available resources to stay current with company products and operations.
• Support Cross Functional needs.

Consumer Support Specialist

Account Manager

• The Territory Manager is responsible for achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers, product in-services, driving market share and sales growth.
• The Territory Manager will target acute care customers by selling and servicing Coloplast's Advanced Wound Dressings products within the Wound & Tissue Repair portfolio.
• Selling Skills: Strong desire to gain new customers and build a business from a small market share position.
• Curious and seeks to understand and gain deeper insight into customer behavior and processes.
• Critically think and build questions to uncover unrecognized problems or needs.
• Able to position products to specific situations, matching it to patient, clinician, and account needs.
• Able to create consensus from multiple stakeholders in an account.
• Can communicate, with impact, in individual and group settings; using verbal and/or visual platforms; such as Powerpoint, ShowPad, etc.
• Plans daily call routine to ensure appropriate coverage of key accounts given sales time allocation, sales potential, geographical location, development of sales process, etc.
• Business Acumen: Able to develop and execute on sound account level strategies.
• Able to analyze and interpret multiple sources of data when accessing sales and customer performance.
• Can position Coloplast value proposition to customer’s financial value drivers beyond price.
• Can create a basic spreadsheet; using formulas, formatting, sorting, etc. to efficiently and effectively analyze customer spend and usage data.
• Knowledgeable of competitive activity and sales volume in each targeted account.
• Relationship Building: Develop and maintain long-term business relationships that lead to stable or increasing use of products within target accounts.
• Demonstrable ability to build trust with stakeholders and be viewed as a resource for the account.
• Clinical Knowledge and Self Development: Clear ability to communicate clinical and technical product knowledge; can make the complex simple.
• Has a strong aptitude and ability to read, analyze, and communicate clinical information found in clinical studies, trade journals, and company provided marketing materials.
• Strong understanding of competitive activity and products as well as knowing current market trends and industry information.
• Proactively reads industry journals and articles to remain current on clinical practices.
• Viewed as an active learner; constantly seeking new and progressive techniques, through multiple platforms, to improve their skills.
• Other: Organize and manage information utilizing CRM tool as directed.
• Maintains current records and administrative duties, including sales reporting and expense management.

Territory Manager – Advanced Wound Dressings

Medical Billing and Coding

• Receive incoming calls from customers regarding patient accounts not limited to statements, billing, claims, denials, and all other reimbursement matters
• Investigate escalated customer billing inquiries and take appropriate action to resolve the account
• Research, resolves, corrects, and prevents invoice discrepancies by active interaction with customers and other appropriate staff/departments
• Routes pending insurance and claims processing matters to appropriate staff for follow up
• Communicate medical insurance coverage benefits (in network / out of network) including out of pocket responsibilities, deductible, and coinsurance
• Answer questions regarding the processing of medical claims including denials by insurance companies for products provided
• Resolve customers' billing complaints by performing activities in the billing cycle not limited to resolving hold accounts, granting adjustments (write-offs), and small balance reviews
• Prepares and sends correspondence to customers related to invoices and payment history when requested
• Collaborates with internal staff to resolve account hold due to bad debt
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
• Complete private pay charges for balances owed via checks and credit card payments
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
• Performs detailed account reconciliations as needed to resolve complex disputed receivable issues
• Collect on accounts by sending bills or following up on bills with payers via phone, email, fax, mail, or websites
• Utilizes collection techniques to resolve accounts according to company’s policies and procedures
• Ensure organization receives accurate payment for goods provided according to contracted rates and/or payer fee schedules
• Respond to Collection agency regarding patient disputes of balances owed on accounts
• Reconcile the accounts receivable to ensure that all payments are accounted for and properly posted
• Monitors system dashboard related to patient collections
• Creates daily reports from the system for patient collection activity
• Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements and coverage limitations
• Responsible for the daily claims submissions/printing for all eligible/ready status claims
• Monitor patient account details for non-payments, delayed payments, and other irregularities
• Analyze documentation required for billing services and ensure compliance to payer requirements
• Resolve pending revenue by reconciling received documentation and pending charges
• Performs extensive account audits and ensures proper billing for services to the accurate payer
• Ensures proper revenue recognition for billed charges and services moving forward

Medical Billing Services Specialist

• Be responsible for achieving territory sales objectives through selling activities.
• Cultivating business partnerships with key decision makers, product in-services, driving market share and sales growth.
• Target key customers by selling and servicing Coloplast’s portfolio of Continence Care products.
• Effectively engage all targeted accounts as well as develop and execute a clear and logical plan to achieve overall territory sales objectives.
• Develop and implement strategies to maximize territory and company objectives, including analyzing key sales and marketing data.
• Understand the customer's environment, including who the clinical, financial and other key decision makers are.
• Ensure timely advancement of the sale process with all targeted accounts achieving/exceeding the annual minimum required contract commitments.
• Conduct cost/benefit analysis and utilize all available tools to maximize sales growth.

Territory Manager – Continence Care

• Responsible for achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers.
• Conduct clinical consultations and drive market share and sales growth.
• Target Endourology customers by selling and servicing Coloplast’s implantable and single use surgical devices.
• Engage all targeted accounts and develop and execute a clear and strategic plan to achieve overall territory sales objectives.
• Role model for developing and implementing business strategies to maximize territory and company objectives.
• Analyze key sales and marketing data to determine the best opportunities in the territory.
• Ensure timely advancement of the sales process with all targeted accounts achieving/exceeding the business and marketing target set for each product line focus.
• Demonstrate a proficient understanding of Financial Business Models and conduct cost/benefit analysis.
• Comply with applicable laws and regulations and the Advamed Code of Ethics on Interactions with Healthcare Professionals.

Territory Manager – Interventional Urology, Women's Health

Recruitment

• Project responsibility for the end-to-end recruiting process in the medtech sector (e.g., field-based nurses and healthcare professionals)
• Support and advise hiring managers on recruiting-related questions
• Participate in and support interviews
• Active and administrative applicant management (job posting, scheduling, correspondence, other administrative tasks)
• Active sourcing and targeted outreach to candidates on online platforms and networks
• Support the expansion and further development of innovative recruiting, e.g., in social media recruiting and employer branding

Talent Acquisition Specialist

Systems Engineer

• Drive and support design control and product risk management activities in development projects.
• Translate stakeholders into clear, high-quality system and subsystem requirements with end-to-end traceability.
• Own and contribute to systems engineering documentation, including design input/output, product description, and risk documentation.
• Support design verification and validation planning and execution in close collaboration with Test Engineering.
• Participate in design reviews, change control, and impact assessments.
• Ensure compliance with applicable regulatory and quality requirements (e.g. MDR, FDA, ISO 13485, ISO 14971).
• Collaborate closely with cross-functional project teams to support timely project execution.

Systems Engineer – 12-Months Temporary Position

Account Executive

• Handle a high volume of inbound and outbound calls, servicing both new and existing customers.
• Engage in lead generation from referrals, online ads, and other marketing campaigns; follow up with product offerings.
• Provide clear, professional communication about product applications, medical procedures, and troubleshooting issues with end users, clinics and medical offices.
• Support patients in enrolling in Comfort Medical Services and assisting them in choosing the best products for their needs.
• Develop and maintain in-depth knowledge of product offerings, market dynamics, competitive landscape, and industry trends.
• Demonstrate effective sales techniques to drive conversions and meet set activity and sales goals.
• Collaborate with field and internal teams to strengthen customer relationships and meet sales objectives.
• Provide education on distribution, reimbursement, and insurance policies related to product offerings.
• Document all customer interactions thoroughly, ensuring high data quality and self-auditing of work.
• Maintain accurate and up-to-date customer records in CRM systems and documentation software (e.g., Brightree, Salesforce).
• Provide reporting and feedback on campaign performance and customer feedback.
• Adhere to corporate and departmental policies, procedures, and ethical standards.
• Engage in ongoing training to improve product knowledge and sales strategies.

DTC Sales Representative

• You will be responsible for defining and driving the software architecture end to end
• Help finalize and launch our rearchitected Heylo app for people with intimate healthcare needs
• Work with modern technologies such as Kotlin Multiplatform, Microsoft Azure, and Cloud events
• Provide technical leadership for medical device software, including technology selection, scalable architecture, efficient release processes, and high quality documentation
• Foster proactive and effective collaboration with other teams
• Lead and mentor development teams, ensuring strong engineering practices
• Ensure operational excellence across the software lifecycle
• Be an active participant in technology research and early-stage product development projects

Senior Software Systems Architect

Controller

• You are a business partner to Sales Management and Executive Management
• You prepare order and revenue reporting (weekly, monthly, quarterly), including uploading and reconciliation with affiliated companies (intercompany reconciliation)
• You drive the development of reporting and analyses to improve the management of the sales organization
• You support Sales and Sales Management in preparing calculations and analyzing customer contracts, regional analyses, and sales activities
• You monitor sales revenues and customer rebates by customer (groups) and product assortments, analyze resulting variances and derive recommendations for action, including tracking of measures
• You calculate commissions for the sales team
• You coordinate and analyze all revenue-specific planning parameters as part of budget and forecast preparation
• You identify opportunities and risks and derive recommended actions
• You use IT tools and provide support for projects

Senior Sales Controller

• Responsible for achieving territory sales objectives through selling activities.
• Cultivating business partnerships with key decision makers, product in-services, driving market share and sales growth.
• Targeting acute care customers by selling and servicing Coloplast's portfolio of Ostomy Care product lines.
• Effectively engage all targeted accounts.
• Develop and implement strategies to maximize territory and company objectives.
• Analyze key sales and marketing data to determine leverageable opportunities in the territory.
• Ensure timely advancement of the sale process with all targeted accounts achieving/exceeding contract commitments.
• Conduct cost/benefit analysis and develop daily call routine.

Territory Manager – Ostomy Care

• Responsible for achieving territory sales objectives through selling activities.
• Cultivating business partnerships with key decision makers.
• Driving market share and sales growth.
• Targeting key customers by selling and servicing Coloplast’s portfolio of Continence Care products.
• Engage all targeted accounts and develop a clear plan to achieve sales objectives.
• Develop and implement strategies to maximize territory and company objectives.
• Understand customer’s environment, including key decision makers and their challenges.

• Achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers.
• Targeting key customers by selling and servicing Coloplast’s portfolio of Continence Care products.
• Engaging all targeted accounts as well as developing and executing a clear plan to achieve sales objectives.
• Developing and implementing strategies to maximize territory and company objectives.
• Understanding the customer's environment, including key decision makers, their issues, concerns, challenges and opportunities for Coloplast.
• Ensuring timely advancement of the sale process with all targeted accounts.
• Conducting cost/benefit analysis and demonstrating consultative selling skills to uncover customer strategy and present value proposition.

• The Territory Manager is responsible for achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers, product in-services, driving market share and sales growth.
• The Territory Manager will target key customers be selling and servicing Coloplast’s portfolio of Continence Care products.
• Develop and implement strategies to maximize territory and company objectives, including analyzing key sales and marketing data to determine the most leverageable opportunities in the territory.
• Ensure timely advancement of the sale process with all targeted accounts achieving/exceeding the annual minimum required contract commitments.
• Understand Financial Business Models and conducts cost/benefit analysis.

• Achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers.
• Conducting product in-services, driving market share and sales growth.
• Understanding customer's environment, including who the clinical, financial and other key decision makers are, their key issues/concerns including challenges and opportunities for Coloplast.
• Ensuring timely advancement of the sale process with all targeted accounts achieving/exceeding the annual minimum required contract commitments.
• Utilizing all available tools to maximize sales growth including GPO and IDN contracts, marketing directives, sales reports and educational materials.
• Retaining and growing business within current customer base by identifying opportunities and helping formulate sales strategies.