People Operations and Office Manager
Finary
Job Level
Lead
About the role
- Responsible for overall revenue and gross margin and successful development of the market
- Execute global and regional strategy and deliver an aligned local market plan
- New business, revenue generation and gross margin protection and growth
- Represent all Collinson International offerings and evolve/grow business and capabilities in market
- Manage market commercial and business development efforts and liaise with region and global teams
- Report to SVP, Commercial of the Region and contribute to regional leadership
- Develop strategy to enhance partnerships with current clients and build business with potential clients
- Conduct ongoing assessment of the market landscape and opportunities
- Work with matrixed teams: business development, account management, operations, lounge partners, and marketing
- Support product and technology delivery to meet market requirements and launch new offerings
- Identify and execute strategic partnerships to enhance market penetration
- Lead market account teams to drive account relationship development and strategies across sectors (credit cards, banks, airlines, airports)
- Accountable for business and employment compliance and for providing market perspective and insights
- Manage Collinson’s identity and reputation in the market and participate in industry forums and activities
- Align with global programs and projects and work with P&C on recruitment, development, retention, and performance of talent
Requirements
- 10+ years of experience in working as a Managing Director, Country Lead or Senior leader in a similar sized global company with a track record of delivering success
- In-depth understanding and insights into the consumer and commercial environment in local market
- Ability to represent and champion the group proposition with authority, passion, and conviction
- Solid people development and relationship management experience
- Experience in working in highly matrixed organizations
- Fluency in English, articulate and able to convincingly present complex ideas and concepts in verbal and written form
- Strong negotiation, flexibility and influence skills
- People and client management skills
- Communication and presentation skills
- Solutions-orientation, curiosity and relationship-building
- Ability to assess the market to gauge business opportunities
- Track record in establishing strong local partnerships
- Well networked in the financial services and travel sectors with a good understanding of customer engagement
- Aptitude and enthusiasm for pitched and consultancy/solutions-based business development with demonstrable experience in landing major clients and projects
- Ability to provide thought leadership and direction to functional teams
- Proven success at managing delivery, performance, and profitability on major projects
- Strong sales leadership skills; able to inspire, develop and motivate a commercial team
