Collinson

Director

• Define, refine and execute the market strategy
• Identify new growth opportunities and expand market footprint
• Monitor competitive landscape and adapt strategy accordingly
• Contribute market insight to global planning and decision-making
• Support and drive market-level revenue and growth targets
• Lead consultative, solutions-based commercial initiatives
• Identify evolving consumer and client needs
• Build and cultivate senior-level relationships with key stakeholders
• Grow and retain key client accounts

Commercial Market Director – Nordics

Business Development Rep

• Responsible for creating and managing a robust pipeline of new client business with suitable urgency and rigour around prospecting process.
• While working in a matrix environment, define an effective Go To Market strategy and associated forecast for the travel sector in full alignment with the leadership team.
• Support the realization of new revenue through pipeline management, RFP/pitch success and large projects sold within 12 months.
• Raise profile, awareness, and clarity of Collinson’s Loyalty proposition in the market, while also representing other Collinson group solutions.
• Help develop sales plan, identifying key prospects; identify and target key decision makers and influencers across all prospect organizations.
• Identify key sales cycles for major contracts/opportunities from RFPs within the financial sector.
• Map and understand the competitor set – which is now diverse and fragmented (loyalty tech providers boutique data shops, to traditional Loyalty providers like Merkel and AIMIA, as well as CRM agencies).
• Help develop effective and maintain constructive contact strategies with clients and prospects.
• Champion the cross-selling of Collinson Loyalty products and services to existing clients in collaboration with regional account management teams.
• Represent Collinson at key industry and corporate events to develop the brand profile and sales pipeline.
• Collaborate with key internal stakeholders throughout the new business process.
• Work in tandem with the consulting and pre-sales team to ensure a smooth transition from sales into product demonstration, commercial negotiation, and sales closure.
• Ensure thorough evaluation of commercial models to deliver optimal profitability balanced with all forecasted sales and program costs.
• Adherence to Group new business processes (NBP), pipeline reporting requirements.
• Fulfilment of all regular and ad-hoc reporting in line with requirements set by line-manager (and members of the leadership team from time to time).

Business Development Manager

Account Manager

• Own, manage, and cultivate the key strategic relationship with network regional offices.
• Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.
• Carry out regular account reviews.
• Be viewed as a trusted advisor by senior decision-makers at a variety of client-facing levels.
• Maintain a base of existing accounts and build a long-term plan for retention and growth.
• Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business.
• Actively identify and pursue additional revenue opportunities, cross-sales or expansion of existing portfolios that will increase Collinson’s value to the customer and increase customer satisfaction while meeting growth objectives.
• Create and deliver sales / product presentations and proposals.

Bilingual Senior Account Manager

• Responsible for the overall revenue and gross margin and successful development of their market, including:
• · Execution of global and regional strategy to deliver an aligned plan to operate with maximum effect within the local market.
• · Overall business delivery and profitable performance.
• · New business and revenue and Gross margin protection and growth.
• · Client thought leadership, retention and growth.
• The Commercial Market Director will represent all available Collinson International offerings in their market.
• The role will have a responsibility for evolving and growing the Collinson International business, bringing in new capabilities as the market opportunity and support network allows.
• The Commercial Market Director will work closely with their peers on the regional leadership team in supporting a healthy and collaborative matrix.
• The role is responsible for managing the market’s overall commercial and business development efforts, liaising with the rest of the region and the organization globally.
• Reporting to the SVP, Commercial of the Region, the Commercial Market Director will be a key member in developing the strategy to enhance partnerships with current clients, build business with potential clients, and conduct ongoing assessment of the market landscape and opportunities.
• The role will work in line with local, regional, and global business initiatives to achieve market goals and focus, and work alongside a matrixed team of business development, account management, operations, partnerships, and marketing.
• The role is expected to deliver challenging and innovative results, help shape the future of its target market and business lines and engage confidently with senior members of Collinson and its clients.
• This role will also assist in managing Collinson’s identity and reputation in the market, participating in and engaging in industry forums, groups, and activities, and networking with business prospects.
• The Commercial Market Director is accountable for the commercial business and provides Market Perspective’ and insights contributing to all global plans.

Commercial Market Director

People Operations

• Play a key part in creating a balanced approach to the strategic and operational people and culture goals
• Ensure excellent people and culture practices are operating throughout the divisions
• Support on-going change management activity within your divisions
• Collaborate with Global BP’s and senior stakeholders across all business divisions to ensure compliance and alignment
• Facilitation of Performance and Calibration process which drives a high-performance culture
• Creation of Insight/Analytics and recommendations into People and Culture and the strategic workforce plans and actions
• Support D&I agenda working with the D&I Lead to create targets, plans and priorities to improve D&I across the function
• Handle mediations and employee disputes

People and Culture Business Partner

Operations

• Provide vital support to the broader operational team, helping ensure the smooth execution of day-to-day activities that enhance the lounge operation and guest experience
• Focus on developing, testing, implementing and budgeting a standardized labor model within Airport Dimensions’ proprietary and strategic partner business units
• Support ongoing labor initiatives such as zero-base and ongoing budget building initiatives, overseeing proper labor dollar allocation, job description and functionality, and initiatives and staffing requirements within unionization efforts
• Focus on supporting the efficient operation of lounge services across teams, managing existing vendor relationships and assisting with the coordination of operational resources and needs
• Support new initiatives and business-as-usual functions such as lounge-related communications, hours of operation changes, updates to Standard Operating Procedures, budget communication, and support operational requirements and compliance

Manager, Resource Planning & Ops Strategy

Manager

• Planning and dependencies – work with workstream leads to build a project plan (both detailed and plan on a page) outlining key activities and milestones whilst also identifying and tracking the key internal / external dependencies that inform sequencing and / or timing of the project
• Resourcing – work with workstream leads to understand resource requirements ensuring relevant stakeholders are aware of demand for each of their teams
• Delivery – monitor individual workstream performance against the plan, challenge slippage and help define and implement mitigations
• Risk and issue management – review the risks and issues experienced by the workstream leads and escalate as needed to the Project Sponsor and / or Steering Committee
• Governance – facilitate relevant governance forums and the distribution and closure of relevant actions and decisions
• Stakeholder management – Establish strong working relationships with different stakeholder groups (including ** Senior Leadership, Project Managers, Change Leads, BAU owners, external 3rd parties and Collinson International Ltd leadership team and Board)
• Team leadership – oversee the work of the Workstream Leads
• Reporting – collate reports from Workstream Leads to build a view of programme progress (e.g. status against plan & next steps). Consolidate this to report up to the Programme Manager / Project Sponsor / Transformation Management Office (TMO) as applicable
• PM community – be an active member of the PM Community, sharing insights and experience to help raise standards across the organization.

Delivery Manager

Product Designer

• Lead the design of mobile-first interfaces across iOS, Android, and web
• Define animations, transitions, and micro-interactions
• Create high-fidelity visuals and prototypes
• Collaborate closely with product managers and engineers
• Present work clearly to stakeholders
• Mentor other designers

Senior Product Designer, UI

• Oversight and management of third-party providers to ensure operational requirements are consistently delivered and all SLAs are consistently achieved
• Key point of contact with Partnership stakeholders regarding delivery of guest experience and operational expectations across Partnership program network.
• Establish collaborative working relationship with Partnership stakeholders representing Airport Dimensions best interest within the daily working groups and at the senior manager level.
• Liaise directly on a pro-active and reactive basis with Partnership operations and guest experience staff, airport authorities, airlines, internal stakeholders, lounge clients, third-party provider executives and lounge staff to ensure successful lounge operations
• Establish and successfully manage vendor relationships
• Actively participate in the development of Guest Experience amenities to ensure operational feasibility
• Collaborate with Design & Construction, Finance, Guest Experience and Business Development disciplines within Airport Dimensions
• Manages operational costs against budget and takes action to identify positive and negative variances, checking invoices and billings in conjunction with finance department and acting on related discrepancies
• Participates in monthly, quarterly, and annual financial reviews with third-party providers identifying wins, losses, and key areas of concern
• Hold third-party providers accountable for performance and to the contracted Service Level Agreements (SLAs)
• Responsible for consistent and regular monitoring and reporting using appropriate measurement tools to ensure consistent delivery of expected guest experience and lounge operation and SLAs.
• Conduct regularly scheduled Quality, Service & Cleanliness (QSC) Reviews for all lounges, report results and create action plans across multi-company and cross functional departments for immediate and long-term results
• Ensures that the third-party providers, Airport Authorities and Airline/s are acting in accordance with their contractual and legal obligations
• Maintain all documentation for reporting and decisions at the lounge level
• Provides guidance and oversight to third-party providers to ensure the lounge product maximizes client (airlines, corporate etc.) and guest (end lounge user) satisfaction with their lounge visit experience and/or meets and exceeds all SLAs that are in place
• Instrumental in creation, accountability, and training of new and updated Standard Operating Procedures (SOPs) for the lounge operation.
• Responsible for consistent implementation of new product or service level enhancements with adherence to revised SOPs
• Regularly review, communicate, and follow up with third-party providers on all guest surveys and guest insights
• Responds to all questions or requests related to lounge operation, policies and any issue impacting the guest experience or network operations on an individual and network level
• Supporting all corporate marketing initiatives at the lounge level
• Develop and present executive level presentations on lounge and guest experience for senior management

Manager – Partnership Operations

Data Engineer

• Design and maintain logical, conceptual, and physical data models to support both operational and analytical needs
• Develop and update data standards, canonical models, naming conventions, data quality rules, and governance artifacts
• Lead data architecture and modelling projects from initial design through to successful implementation
• Partner with business stakeholders to define data domains, ownership structures, and ensure alignment with business objectives
• Conduct architecture reviews to ensure compliance with internal standards and industry best practices
• Monitor industry trends and emerging technologies, recommending improvements to enhance data architecture and analytics capabilities
• Advise and mentor data engineering and product teams on data architecture best practices
• Support global technology initiatives and foster cross-divisional collaboration

Data Architect

• Execute daily operational activities for assigned clients in accordance with contractual terms and standard service agreements.
• Set up, maintain, and update client programs and system configurations.
• Manage operational tasks including Cardholder updates, whitelist/blacklist maintenance, renewals, and program data accuracy.
• Investigate, process, and document disputes, complaints, ensuring timely and satisfactory resolution.
• Run monthly client reports, billing information, and operational data, ensuring delivery within established SLAs.
• Provide operational administrative support to the Client Operations Manager and Client Account Managers as required.
• Respond to basic client queries and requests promptly and professionally.
• Maintain positive working relationships with internal teams, global partners, clients, and third-party suppliers.
• Participate in weekly, monthly, and quarterly stakeholder meetings as needed to understand priorities, workloads, and client requirements.
• Support the handover of new clients from Commercial into Operations, ensuring all requirements are clearly understood and documented.
• Coordinate onboarding of new associate and wholesale programs, ensuring client requirements are captured and implemented accurately.
• Set up program details in the back-office system following standard processes and operational best practice.
• Conduct end-to-end operational testing for new deals, implementations, or system developments prior to launch.
• Prepare and distribute internal client information sheets and supporting documentation.
• Create, maintain, and update operational procedures, ensuring accuracy and alignment with business standards.
• Ensure internal documentation contains up-to-date client and program information accessible across the organization.
• Participate in revisions of globally shared processes, utilizing data to identify gaps and opportunities for operational excellence.
• Adhere to business processes and compliance standards across all operational activities.
• Contribute to operational projects and initiatives aimed at improving efficiency, quality, and scalability.
• Support the creation of new operational solutions that meet evolving commercial and client needs.
• Raise operational issues, system bugs, and improvement opportunities on behalf of the team.
• Assist in documenting processes and supporting materials for training, education, and business awareness.

Client Operations Executive, Spanish

• Identify, develop, and close high-value new business opportunities in the UK
• Build and execute sector-focused go-to-market plans
• Manage complex sales cycles, including RFPs and executive-level pitches
• Develop strong relationships with senior decision-makers
• Forecast opportunities accurately and manage pipeline via Salesforce
• Collaborate with product, finance, operations, and legal teams
• Represent the business at industry events and networking forums