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Collinson

Application Support Specialist

Collinson

Application Support Specialist providing technical support for software applications and integrations at Collinson. Collaborating with teams to deliver reliable and high-quality application experience.

Posted 5/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ITSMSDLC

About the role

Key responsibilities & impact
  • Provide direct support for software applications by troubleshooting and resolving user enquiries.
  • Monitor application performance and ensure systems are running optimally.
  • Work closely with software developers, system administrators, and end-users to facilitate smooth operations and implement improvements.
  • Maintain SOPs, user guides, and application performance metrics.
  • Conduct training sessions for users to enhance understanding of software applications and best practices.
  • Identify and recommend system improvements, optimisations, and enhancements.

Requirements

What you’ll need
  • Degree in Computer Science, Information Technology, or related discipline, or equivalent knowledge gained through substantial experience in application support or development.
  • Understanding of operating systems, databases, and application architectures.
  • Experience using ITSM tools (e.g., JIRA) and version control platforms (e.g., GitHub).
  • Knowledge of SDLC processes and best practices.
  • Ability to troubleshoot application issues using logs, diagnostic tools, and scripts.

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
  • Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingapplication performance monitoringsystem optimisationSDLCdiagnostic toolsscriptsdatabasesapplication architecturesITSMversion control
Soft Skills
communicationcollaborationtrainingproblem-solvinguser support
Certifications
Degree in Computer ScienceDegree in Information Technology