Employer Direct Healthcare

Operations Manager – Ecosystem Partnerships

Employer Direct Healthcare

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Work closely with the VP, Ecosystem Partnerships to cultivate and manage relationships with operational leads at Tier 1 ecosystem partners to improve and streamline processes such as data transfers, reporting, account reviews and approvals, implementations, etc.
  • Lead relationship management and serve as the primary point of contact for Tier 2–3 ecosystem partners.
  • Build strong, trusted relationships with internal and external stakeholders.
  • Lead the planning, execution, and monitoring of partnership projects, ensuring initiatives are delivered on time and aligned with business needs, ensuring communication and tracking across relevant stakeholders.
  • Serve as project manager for IT and systems development that support partnership initiatives.
  • Track deliverables, dependencies, and timelines across both internal and partner teams to ensure smooth execution.
  • Coordinate testing, troubleshooting and validation of integrations prior to launch.
  • Monitor risks and escalate issues proactively to keep projects on track.
  • Translate business needs into clear technical requirements and ensure they are communicated across relevant teams.
  • Develop and maintain documentation for key processes & technical workflows, including data transfer protocols, file specifications and reporting structures.
  • Identify opportunities to improve integration efficiency, scalability and reliability across internal and external partnerships.
  • Partner with Sales, Implementation, and Client Success teams to support onboarding of new clients that leverage ecosystem partnerships.
  • Ensure partnership requirements are built into client implementation timelines, processes and technical set-ups.
  • Support the tracking & management of key metrics to monitor the performance of ecosystem partners, including pipeline, referrals, ACV, and revenue.
  • Build, maintain, and improve dashboards that track key business metrics.
  • Use data-driven insights to develop business cases and drive continuous improvement.
  • Manage partnership contracts and updates (e.g., amendments, letters of intent), ensuring compliance and alignment with business objectives.
  • Support partner revenue share processes, billing support and referral tracking.
  • Support the evaluation of new ecosystem partnership opportunities, including research, data collection, discovery calls and modeling to support prioritization and data-driven go/no-go decisions.

Requirements

  • Strong relationship-building skills; trusted and respected collaborator across internal and external stakeholders.
  • 5+ years of demonstrated success in project management, operations or implementation role, preferably in healthcare, benefits or digital health.
  • Proven ability to manage multiple complex projects simultaneously, from discovery to execution.
  • Excellent critical thinking, analytical, and problem-solving skills, with experience turning data into actionable insights.
  • Familiarity with the healthcare/employee benefits ecosystem.
  • Proficient with tools such as Salesforce, Excel/Google Sheets, etc.
  • Strong written, verbal, and interpersonal communication skills; able to facilitate meetings and present to cross-functional teams and leadership.
  • Comfortable balancing detail orientation with a big-picture, strategic view.