Account Manager

• Foster a culture of continuous improvement by building and leading a high-performing team that encourages, evaluates, and implements innovative ideas and solutions.
• Recruit, develop, and retain top talent while driving career advancement and succession planning across the organization.
• Conduct regular performance assessments to measure team effectiveness, engagement, and development progress.
• Collaborate on the development of annual budgets, compensation plans, and goal setting aligned with corporate financial objectives.
• Evaluate and optimize resource allocation to meet productivity goals while managing costs effectively.
• Standardize service level expectations, roles, and responsibilities across the team and in coordination with other departments.
• Ensure timely delivery of high-quality outcomes that exceed client expectations.
• Develop and implement scalable customer success programs with measurable goals, including segment-specific strategies, training, and marketing initiatives.
• Cultivate strategic relationships with key clients and partners to drive long-term value and growth.
• Design and execute GTM strategies that exceed annual targets for customer acquisition, activation, retention, and product line expansion.
• Collaborate with senior leadership on both organic and inorganic territory expansion plans.
• Lead regular business reviews with executive leadership and direct reports to assess progress and align on strategic priorities.

Director of Account Management – SportsEngine

Account Manager

Senior Manager, Key Account Management

Senior Manager, Key Account Management

National Key Account Manager, Dental

Manager, Account Management, Commercial