Coins.ph

Product Designer

• Define and own the vision, strategy, and roadmap for the Product Solution Design function under Global Product team.
• Build, lead, and mentor a high-performing team of Product Designers, UX/UI Designers, Design Researchers, and UX Writers.
• Advocate for design excellence and user-centric thinking across all levels of the organization including Coins Payment, Crypto Trading and other products.
• Partner with Product, Engineering, Marketing, and Business teams to ensure holistic and cohesive product experiences.
• Oversee the end-to-end design process, from discovery and ideation to wireframes, prototypes, and final UI.
• Implement design systems, frameworks, and tools that drive consistency and efficiency at scale.
• Champion design thinking and research-led innovation, integrating user feedback and data into all design decisions.
• Ensure designs are accessible, inclusive, and optimized for all platforms (mobile, web, etc.).
• Own the entire user journey and experience lifecycle, identifying pain points and opportunities for continuous improvement.
• Develop metrics and KPIs to measure user satisfaction, usability, and design impact.
• Drive initiatives to improve user onboarding, engagement, conversion, and retention through superior design.
• Act as the voice of the user in strategic discussions and decision-making forums.
• Effectively communicate design vision, strategies, and updates to stakeholders at all levels.
• Foster a culture of collaboration, experimentation, and continuous learning within the design team and beyond.

Global Product Solution Design Leader

Business Operations

• Manage the **daily operations of global Visa / Mastercard card issuing business**, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
• Oversee the **post-launch operations and promotion of card issuing products**, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
• Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
• Analyze **transaction data, user behavior data, and operational feedback** to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
• Monitor key **card issuing operational metrics**, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.

Senior Business Operations – Card Issuing

Product Manager

• Responsible for the planning and iteration of global **Visa / Mastercard card issuing products**, driving continuous optimization and innovation in alignment with the company’s business objectives and market strategies.
• Lead the **end-to-end launch of card issuing products from 0 to 1**, including requirement analysis, product design, development, launch, and go-to-market execution.
• Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to ensure successful implementation and launch of partnership projects.
• Continuously optimize **product experience and business processes** based on operational and transaction data as well as user feedback, and take ownership of product performance and outcomes.

Senior Product Manager, Card Issuing

Sales

• Document Coordination: Collect KYC (Know Your Customer) documents and service agreements from clients immediately after a sale is closed.
• Quality Control: Review all submitted paperwork for accuracy and completeness before passing them to the Partner Solutions team to prevent back-and-forth delays.
• Liaison Work: Act as the main point of contact between Sales (Field or AM) and the onboarding teams to track the status of new accounts.
• Pipeline Support: Maintain updated records in the CRM to ensure the sales team has real-time visibility on onboarding progress.
• Client Communication: Professional follow-ups with clients to retrieve missing information or clarify document requirements.

Sales Assistant

Director

• Own and continuously evolve the end-to-end KYB lifecycle for new and existing business partners.
• Ensure robust documentation, verification, and full regulatory compliance across jurisdictions.
• Provide executive oversight of the KYC process for individual clients.
• Establish escalation frameworks for high-risk or suspicious cases.
• Stay ahead of global regulatory developments and industry best practices in AML, CDD, and KYB/KYC.
• Act as the executive point of contact for complex or high-impact partner onboarding matters.
• Drive cross-functional alignment with Business Development, Product, Engineering, Legal, Risk, and Compliance.
• Lead large-scale transformation initiatives to optimize onboarding workflows.
• Provide strategic and operational leadership for the Partner Onboarding/Partner Solutions function.
• Build, scale, and develop high-performing teams across onboarding, partner support, and related operational functions.

Partner Onboarding Solutions Director

QA Engineer

• Participate in end-to-end testing, write test cases and test scripts based on product requirements, and organize product and technical teams for test case reviews.
• Responsible for building automated testing frameworks and optimizing automated scripts.
• Execute test cases, submit bugs, conduct bug tracking and regression testing until bugs are resolved.
• Compile test reports and other relevant documents based on product testing results.
• Communicate with development, product and other departments in all testing phases to ensure the accuracy and completeness of test inputs and outputs.

QA Engineer – Liquidity

Paralegal

• Prepare and file legal documents with courts, government agencies, and regulatory bodies.
• Maintain records of filings and deadlines.
• Assist in the preparation of board and shareholder meeting agendas, resolutions, and minutes.
• Draft and distribute reports to internal stakeholders, the Board of Directors, and stockholders.
• Maintain corporate records and ensure proper documentation of corporate actions.
• Draft, proofread, and format legal correspondence and reports.
• Assist in the preparation of legal reports and regulatory submissions.
• Organize and maintain legal files, contracts, and corporate documents.
• Manage legal review, referrals and requests, ensuring smooth coordination between the Legal team and stakeholders.
• Coordinate schedules, meetings, and communications for the legal department.
• Manage document retention and e-filing systems.
• Handle general administrative tasks, including billing, expense tracking, legal review/referral management and vendor/stakeholder coordination.
• Conduct legal research as needed.
• Assist with due diligence, contract reviews, and other transactional tasks.
• Perform other duties as assigned by the Chief Legal Officer and legal team.

Paralegal, Legal Associate

General Counsel

• Assist in managing pre-litigation disputes and formal litigation matters.
• Coordinate with external counsel, including managing document discovery, drafting hold notices, and tracking case progress and budgets.
• Conduct legal research and draft memos on issues related to user disputes, regulatory inquiries, and potential claims.
• Support the development and implementation of internal processes to mitigate litigation risk.
• Draft, review, and negotiate a variety of commercial agreements, including: Vendor and supplier agreements, Technology and SaaS licenses, Marketing and partnership agreements, Non-disclosure Agreements (NDAs), Basic service terms for users.
• Support senior counsel on more complex negotiations (e.g., banking, data, and strategic partnerships).
• Help maintain and organize the company’s contract management system.
• Monitor and research evolving laws and regulations affecting cryptocurrency exchanges, fintech, and financial services in our key jurisdictions.
• Assist in preparing legal advisories and compliance guidance for business teams on new products, features, and marketing initiatives.
• Support the company’s licensing and registration efforts globally.
• Provide support on corporate governance matters for the company and its subsidiaries.
• Assist in the preparation of materials for board and shareholder meetings, including resolutions, minutes, and presentations.
• Help maintain corporate records, statutory books, and corporate registrations.
• Support the company’s data privacy compliance program under regulations like the DPA, GDPR, CCPA, and others.
• Assist in reviewing and updating privacy policies, cookie notices, and data processing agreements (DPAs).
• Help conduct privacy impact assessments for new projects and products.
• Other related tasks that may be assigned by the line manager.

Junior Legal Counsel

Financial Crime

• Manage day-to-day e-KYC and KYB verification processes, handling hundreds of customer and business onboarding submissions daily.
• Conduct thorough CDD/EDD on both retail and business accounts, ensuring completeness, accuracy, and compliance with internal and regulatory policies.
• Assess and assign risk levels to customers and business entities, escalating suspicious or high-risk cases for further review.
• Own the onboarding experience from a compliance lens, helping streamline and improve workflows for faster and safer customer activation.
• Support the development and enforcement of internal KYC/KYB policies and procedures, ensuring operational consistency and regulatory alignment.
• Identify pain points in the onboarding and verification processes; work with Product, Compliance, and Engineering to implement process improvements.
• Assist with audits and regulatory reporting related to onboarding and KYC/KYB activities.
• Serve as a senior quality checker, mentoring junior analysts and monitoring adherence to SLAs and quality benchmarks.
• Stay up to date with evolving AML/KYC regulations, fraud trends, and fintech compliance best practices.
• Ensure the secure handling and protection of all customer and business data in line with privacy and confidentiality standards.

KYC Associate

Public Relations

• Develop and execute PR strategies for both the Philippine and global markets to strengthen brand awareness and thought leadership.
• Cultivate and maintain strong relationships with local, regional, and international media outlets.
• Draft, edit, and distribute press releases, media kits, and official statements.
• Act as company spokesperson when required and prepare executives for media engagements.
• Create and manage a comprehensive communications plan aligned with business objectives and market priorities.
• Ensure consistent brand voice and messaging across all external communications.
• Collaborate with internal teams to align communications with product launches, campaigns, and strategic initiatives.
• Manage crisis communications and develop proactive strategies to mitigate reputational risks.
• Oversee the creation of high-quality content such as opinion pieces, thought leadership articles, speeches, and social media posts.
• Identify opportunities for brand storytelling to highlight Coins.ph’s mission, values, and impact.
• Monitor industry trends to inform content and communication strategies.
• Track and analyze PR and communications metrics to evaluate campaign effectiveness.
• Prepare regular reports for leadership on media coverage, sentiment, and engagement.

Senior PR

Backend Engineer

• Develop, optimize, and maintain business systems.
• Interface with, encapsulate, and utilize APIs.
• Develop and maintain core systems with requirements for low latency and high concurrency.
• Engage in microservice governance, middleware management, and GRPC implementation.
• Possess experience in system architecture design.

Quantitative Developer, C++, Java, Go, Python

• Develop and execute client acquisition strategies in line with company goals.
• Acquire and manage client relationships to achieve sales KPIs.
• Collaborate closely with product, risk, and operations teams.
• Monitor trends in the cross-border payments industry and produce market insight reports.