Coins.ph

Compliance

• Ensure the company’s operations comply with the regulations of the Bangko Sentral ng Pilipinas (BSP), including relevant circulars, laws, and industry standards.
• Develop, implement, and maintain a risk-based compliance framework and programs, including AML/CTF, data privacy, and operational risk.
• Identify compliance risks, recommend mitigation measures, and monitor implementation across all business units.
• Conduct regular compliance audits, reviews, and assessments to evaluate the effectiveness of compliance programs.
• Draft, review, and update compliance policies, procedures, and internal controls.
• Provide compliance guidance to management, business units, and employees, including AML/CTF and regulatory reporting obligations.
• Lead compliance training programs to ensure employees understand organizational policies and regulatory requirements.
• Serve as the primary point of contact for BSP inspections, audits, and regulatory inquiries.
• Report compliance risks, issues, and remediation plans directly to the Board of Directors or Audit Committee.
• Prepare and submit regulatory reports to BSP and other relevant authorities.
• Supervise, mentor, and guide the compliance team in executing daily activities and compliance programs.
• Oversee compliance budgets, projects, and initiatives to ensure effective execution of the compliance mandate.
• Collaborate with Legal, Risk, and other departments to address regulatory and compliance matters.

Chief Compliance Officer

Financial Crime

• Lead the AML function of the Legal and GRC Department.
• Researches, assesses, implements, and manages the areas of financial services regulations and laws and procedures, consumer protection and other laws as applicable to the business.
• Implements the Anti-Money Laundering program of the organization.
• Develops and puts in place sound KYC/KYB frameworks and ensure ongoing monitoring and review thereof.
• Assists with issues escalations to the Head of Legal and GRC.
• Recommends further due diligence where required.
• Works closely with the other teams in overseeing AML compliance procedures and advises on anti-money laundering queries.
• Review account with red flags and assess the need to apply the necessary actions.
• Ensures that operational processes are compliant, sufficient, and documented.

Anti-Money Laundering Officer

DevOps Engineer

• Work with Legal, Compliance, and Security teams to ensure compliance with BSP requirements
• Spearhead and maintain cloud infrastructure to meet reliability and scalability demands
• Monitor, troubleshoot, and resolve incidents to ensure stable operations
• Ensure that systems are secure and reliable
• Assist in the development of strategic roadmaps aligned with product and business requirements
• Provide guidance to the team and develop best practices
• Provide consultancy, technical guidance, expertise, and solutions
• Perform ad hoc tasks from time to time as required

Technical Recruiter

• Lead the end-to-end recruitment process for technical and product-related roles including Project Managers, Product Managers, Designers, Software Engineers and other related positions.
• Build and maintain a strong pipeline of qualified candidates through proactive sourcing strategies, networking, and talent mapping.
• Screen and evaluate applications to identify candidates with the right technical skills, experience, and cultural fit aligned with organizational goals.
• Utilize multiple sourcing channels such as job boards, LinkedIn, employee referrals, and direct outreach to ensure a consistent flow of high-quality candidates.
• Collaborate closely with Tech, Project Management, and Design leadership teams to understand hiring needs, define role requirements, and develop effective recruitment strategies.
• Ensure a positive and engaging candidate experience throughout the recruitment lifecycle, from initial outreach to onboarding.
• Track recruitment metrics and provide regular hiring updates, insights, and recommendations to hiring managers and leadership.
• Support employer branding initiatives to position the company as an employer of choice within the technology and fintech industry.
• Assist in the development and improvement of recruitment SOPs and processes, ensuring documentation remains accurate and up to date.
• Perform other recruitment and HR-related responsibilities as assigned by the manager.

Product Designer

• Define and own the vision, strategy, and roadmap for the Product Solution Design function under Global Product team.
• Build, lead, and mentor a high-performing team of Product Designers, UX/UI Designers, Design Researchers, and UX Writers.
• Advocate for design excellence and user-centric thinking across all levels of the organization including Coins Payment, Crypto Trading and other products.
• Partner with Product, Engineering, Marketing, and Business teams to ensure holistic and cohesive product experiences.
• Oversee the end-to-end design process, from discovery and ideation to wireframes, prototypes, and final UI.
• Implement design systems, frameworks, and tools that drive consistency and efficiency at scale.
• Champion design thinking and research-led innovation, integrating user feedback and data into all design decisions.
• Ensure designs are accessible, inclusive, and optimized for all platforms (mobile, web, etc.).
• Own the entire user journey and experience lifecycle, identifying pain points and opportunities for continuous improvement.
• Develop metrics and KPIs to measure user satisfaction, usability, and design impact.
• Drive initiatives to improve user onboarding, engagement, conversion, and retention through superior design.
• Act as the voice of the user in strategic discussions and decision-making forums.
• Effectively communicate design vision, strategies, and updates to stakeholders at all levels.
• Foster a culture of collaboration, experimentation, and continuous learning within the design team and beyond.

Global Product Solution Design Leader

Business Operations

• Manage the **daily operations of global Visa / Mastercard card issuing business**, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
• Oversee the **post-launch operations and promotion of card issuing products**, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
• Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
• Analyze **transaction data, user behavior data, and operational feedback** to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
• Monitor key **card issuing operational metrics**, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.

Senior Business Operations – Card Issuing

Product Manager

• Responsible for the planning and iteration of global **Visa / Mastercard card issuing products**, driving continuous optimization and innovation in alignment with the company’s business objectives and market strategies.
• Lead the **end-to-end launch of card issuing products from 0 to 1**, including requirement analysis, product design, development, launch, and go-to-market execution.
• Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to ensure successful implementation and launch of partnership projects.
• Continuously optimize **product experience and business processes** based on operational and transaction data as well as user feedback, and take ownership of product performance and outcomes.

Senior Product Manager, Card Issuing

Sales

• Document Coordination: Collect KYC (Know Your Customer) documents and service agreements from clients immediately after a sale is closed.
• Quality Control: Review all submitted paperwork for accuracy and completeness before passing them to the Partner Solutions team to prevent back-and-forth delays.
• Liaison Work: Act as the main point of contact between Sales (Field or AM) and the onboarding teams to track the status of new accounts.
• Pipeline Support: Maintain updated records in the CRM to ensure the sales team has real-time visibility on onboarding progress.
• Client Communication: Professional follow-ups with clients to retrieve missing information or clarify document requirements.

Sales Assistant

Director

• Own and continuously evolve the end-to-end KYB lifecycle for new and existing business partners.
• Ensure robust documentation, verification, and full regulatory compliance across jurisdictions.
• Provide executive oversight of the KYC process for individual clients.
• Establish escalation frameworks for high-risk or suspicious cases.
• Stay ahead of global regulatory developments and industry best practices in AML, CDD, and KYB/KYC.
• Act as the executive point of contact for complex or high-impact partner onboarding matters.
• Drive cross-functional alignment with Business Development, Product, Engineering, Legal, Risk, and Compliance.
• Lead large-scale transformation initiatives to optimize onboarding workflows.
• Provide strategic and operational leadership for the Partner Onboarding/Partner Solutions function.
• Build, scale, and develop high-performing teams across onboarding, partner support, and related operational functions.

Partner Onboarding Solutions Director

QA Engineer

• Participate in end-to-end testing, write test cases and test scripts based on product requirements, and organize product and technical teams for test case reviews.
• Responsible for building automated testing frameworks and optimizing automated scripts.
• Execute test cases, submit bugs, conduct bug tracking and regression testing until bugs are resolved.
• Compile test reports and other relevant documents based on product testing results.
• Communicate with development, product and other departments in all testing phases to ensure the accuracy and completeness of test inputs and outputs.