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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in KYB Onboarding and Partner Account Management, ensuring compliance and exceptional client service. Proven ability to lead teams, develop SOPs, and maintain key metrics for partnership success.
Highest-signal resume keywords
KYB OnboardingPartner Account ManagementClient-Focused SolutionsStrong Communication SkillsAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceAccount ManagementOperational WorkflowsSOP DevelopmentMetrics Monitoring
Soft Skills
Self-MotivatedDetail-OrientedOrganizedTrustworthyFlexible
Certifications & Qualifications
Bachelor’s Degree in ManagementBachelor’s Degree in FinanceBachelor’s Degree in Business
Industry Keywords
Partner SolutionsStakeholder ManagementClient SatisfactionRegulatory ComplianceFast-Paced Environment
About the role
Key responsibilities & impact- Support and spearhead the operations side of onboarding KYB accounts, ensuring smooth partner onboarding and excellent after-sales support to partners and clients.
- Take full ownership of the KYB onboarding process, proactively chasing all stakeholders and removing blockers to ensure efficiency and compliance.
- Develop, maintain, and ensure SOPs are up-to-date, and conduct regular 1:1 sessions with associates and specialists for guidance and adherence to Partner Solutions SOPs.
- Oversee the Partner Support and Onboarding sub-teams under the Partner Solutions team, ensuring workflows are efficient, tickets are resolved on time, and service quality is maintained.
- Lead account management associates in building trusted relationships with partners to align with overall company goals.
- Manage the partner support team, ensuring partner concerns are addressed promptly and effectively.
- Build frameworks and policies to ensure successful onboarding of new partners, smooth account management, and an exceptional client experience.
- Establish and maintain key metrics of success for partnerships and overall client satisfaction.
- Closely monitor partner activity to prevent potential disengagement or churn.
- Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Work with internal stakeholders to ensure each partner is compliant with local and international regulatory standards followed by Coins.
- Perform ad hoc tasks as deemed necessary to support the team and business objectives.
Requirements
What you’ll need- Bachelor’s degree in Management, Finance, Business, or equivalent.
- At least 3 years of experience in customer service, account management, or partner operations.
- Proven experience in KYB onboarding, partner account management, or related operational workflows.
- Experience in delivering client-focused solutions based on partner needs.
- Strong planning, analytical, and problem-solving skills.
- Self-motivated and highly focused, able to work independently without close supervision.
- Highly trustworthy, organized, and detail-oriented.
- Flexible and able to adapt to a fast-paced environment.
- Demonstrated track record of drive, ownership, and execution, aligned with Coins.ph’s culture.
- Strong communication skills in English and Filipino, with the ability to guide associates and engage partners effectively.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Stock options
- Equipment allowances