Coda

Integration Support Specialist, Mandarin and English

Coda

full-time

Posted on:

Origin:  • 🇸🇬 Singapore

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Job Level

Mid-LevelSenior

Tech Stack

GoSQL

About the role

  • Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
  • Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
  • Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
  • Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
  • Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
  • Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
  • Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
  • Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • Familiarity with API integration concepts (REST preferred)
  • Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
  • Strong problem-solving and communication skills
  • Native Mandarin speaker and fluent in English
  • A willingness to learn and grow in a fast-paced technical environment