Customer Service Manager
Crocs, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for the development, continuous improvement and delivery of Customer Service
- Participation in strategic development of operational requirements, process and technology
- Deliver key service outcomes for partners in the Crocs business-to-business environment across the Asia region
- Work closely with internal and external stakeholders to ensure objectives and priorities are activated to support business development and process improvement
- Provide motivation, training and supervision to a team of Customer Service Representatives (CSRs)
Requirements
- Bachelor’s Degree in business, marketing or related field – or equivalent years of relevant and related experience
- 5+ years in a Customer Service / Order Management role in footwear/fashion industry with minimum 3 years in a direct people management role
- Footwear/fashion industry experience is a must
- Fluency in written and conversational Mandarin and Japanese will be considered favourably to manage team, stakeholders and customers in China and Japan
Benefits
- Flexible schedule
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceOrder ManagementProcess ImprovementTeam SupervisionTraining
Soft skills
MotivationCommunicationStakeholder Management
Certifications
Bachelor’s Degree