Sales Support Specialist
Twilio
Sales Support Specialist
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with Pricing and Deal workflows, prepare pricing and deal structure and master internal pricing tools
- Create, amend, and execute Order Forms; engage with client stakeholders to ensure Proposal Bill Of Materials are correct
- Create quotes: CPQ workflows, including converting CPQ into customer-facing quotes/documents
- Oversee and maintain CRM records including account consolidation, SID movements, and updating account, opportunity, contact, and lead level data
- Act as internal liaison for requests (Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix) and follow up through resolution
- Work with Deal Desk, Contracts, Legal, Pre-Sales, Security and other stakeholders to ensure smooth sales processes and accurate paperwork
- Provide customer support by joining customer calls with Account Executives to explain and present relevant aspects
- Prepare for sales meetings and conduct AE research (<10% of time)
- Create and maintain team-level tracker for cross-functional challenges and follow up with Regional Leader and frontline leadership to resolve them
Requirements
- 3+ years of sales, customer success, or account management experience
- Native and business fluency in Mandarin and English (speaking and writing)
- Results driven, detail oriented, and dedicated individual
- Collaborative approach and “can do” attitude
- Basic understanding of how different functions within an enterprise organization operate
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized with above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Knowledge in CPaaS and telecom is a plus
- Bachelor\'s Degree or equivalent years of experience required
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- remote-first work and global inclusion
- support for volunteering and donation efforts via Twilio.org impact fund
- Offerings vary by location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CPQ workflowspricing structureorder formsCRM managementaccount consolidationdata updatingcustomer-facing documentssales processesspreadsheetspresentation creation
Soft skills
results drivendetail orientedcollaborativeadvocacycommunicationorganizationalmulti-taskingcustomer supportproblem-solvingproactive