Coda

Administration

• Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.
• Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.
• Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.
• Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).
• Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.
• Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.

Senior Zendesk Administration Specialist

Account Manager

• Facilitate growth on driving sales of book of Digital content business at Coda
• Take ownership of managing key accounts in the gaming industry vertical
• Help drive key strategies to resolve any blockers or strategies that the supply team might or have run into and support relevant functions to make the changes happen
• Collaborate and communicate effectively with cross-functional teams and departments such as product, technical, finance, and marketing to ensure a successful partnership with key accounts
• Work collaboratively with Project Management, Engineering, Back office, Product, and Product Operations to ensure efficient and timely technical integrations
• Collaborate internally to create an interlock with Marketing, Finance, Product, Engineering, and Legal teams to assist with cross-selling opportunities for key accounts
• Collaborate with Marketing teams to facilitate go-to-market strategies, live service initiatives, and key marketing campaign executions aimed at driving revenue through repeat spending, effective revenue increments, and acquiring new users creatively.

Senior Account Manager

Graphics Designer

• Assist in crafting  digital marketing campaigns, product launch materials, and supporting artwork for our online stores/apps in collaboration with cross-functional teams.
• Contribute to the global asset libraries, ensuring systematic and scalable design.
• Produce visually appealing work that aligns with company objectives and enhances our brand across multiple platforms.
• Work closely with senior designers, copywriters, UX designers, and developers to execute creative projects.
• Take part in brainstorming sessions and provide fresh ideas to drive our creative vision forward.
• Receive and incorporate feedback from peers and senior team members to refine your designs.
• Oversee the creation of Social Media assets and the strategy behind the visual communication in this channel.

Graphic Designer

• Own end-to-end partnership lifecycle for payment providers across assigned APAC markets, from sourcing and onboarding new partners to day-to-day relationship management of existing partners.
• Maximize the value of our payment partnerships and negotiate the best terms (commercials, fees, FX rates, settlement terms, etc.).
• Act as the main point of contact externally (representing Coda) with payment partners and internally (representing the partner/market when collaborating with different Coda teams).
• Lead payment initiatives with existing partners or new partners to grow TPV, gross profits, payment coverage, improve performance, uptime and conversion, or reduce costs.
• Collaborate cross-functionally (Sales, Product, Compliance, Legal, Finance, Treasury, Ops, Support, etc.) to solve payments issues and unlock new payments opportunities for our global clients.
• Stay ahead of local payment trends, regulations, and competitive dynamics in each market.

Payment Partnerships Manager

Customer Support

• Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
• Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay updated on company products, services, and policies to provide informed and accurate support.
• Monitor customer feedback from digital platforms and share insights for process improvements.
• Proactively suggests improvements to FAQs and Zendesk knowledge base based on customer feedback
• Proactively develop a strong understanding of the gifting sector and the clients we support.
• Ensure response times meet service-level agreements (SLAs) and quality benchmarks.

Customer Support Specialist, Dutch/English

• You’ll be the first point of contact for our clients’ customers, ensuring queries are handled with professionalism, empathy, and efficiency.
• You’ll liaise with internal teams, content providers, and customers to deliver outstanding support and contribute to the success of our client partnerships.

Customer Support Specialist, French/German

Project Manager

• Relentless Execution & Stakeholder Alignment
• Proactive Alignment: You don’t assume alignment—you validate it. You’ll consistently communicate status, risks, and dependencies to both internal teams and clients.
• Timeline Management: You hold teams accountable. When risks emerge, you identify them early, escalate appropriately, and drive a resolution.
• Unblocking: You monitor for bottlenecks across Product, Design, and Engineering, intervening decisively to maintain momentum.
• Product Definition & Quality Leadership
• PRD Documentation: Translate client discussions into clear, structured Product Requirement Documents. You define flows, system behaviors, and edge cases with precision.
• Voice of the Customer: Deeply understand client workflows. You provide the context and rationale for product decisions when questions arise.
• Quality Gatekeeping: Use your "product sense" to review designs. If usability or execution quality falls short, you address it before release. We do not ship mediocrity.
• Strategic Account & Scope Management
• Scope Discipline: You manage the balance between client requests and delivery commitments—pushing back diplomatically while protecting time and quality.
• Bilingual Bridge: Act as the primary link between Mandarin‑ and English‑spea

Senior Project Manager, Strategic Accounts – Mandarin, English

Senior Project Manager, Strategic Accounts – Mandarin & English

• Relentless Execution & Stakeholder Alignment: You don’t assume alignment—you validate it. You’ll consistently communicate status, risks, and dependencies to both internal teams and clients.
• Timeline Management: You hold teams accountable. When risks emerge, you identify them early, escalate appropriately, and drive a resolution.
• Unblocking: You monitor for bottlenecks across Product, Design, and Engineering, intervening decisively to maintain momentum.
• PRD Documentation: Translate client discussions into clear, structured Product Requirement Documents. You define flows, system behaviors, and edge cases with precision.
• Voice of the Customer: Deeply understand client workflows. You provide the context and rationale for product decisions when questions arise.
• Quality Gatekeeping: Use your "product sense" to review designs. If usability or execution quality falls short, you address it before release. We do not ship mediocrity.
• Scope Discipline: You manage the balance between client requests and delivery commitments—pushing back diplomatically while protecting time and quality.
• Bilingual Bridge: Act as the primary link between Mandarin‑ and English‑spea