Coda

Manager

• Lead and manage the full Payment Enablement function across Payin, Payout, Codashop, and Distribution
• Manage multiple supervisors and teams across regions, aligning objectives with company strategy
• Ensure delivery excellence for merchant integrations and operational readiness
• Define departmental priorities, allocate resources, and manage budgets
• Partner with senior management and product leaders on roadmaps and product launches
• Act as primary representative in merchant discussions and technical planning
• Serve as final escalation point for high‑impact technical integrations and incidents
• Oversee recruitment, career development, performance reviews, and succession planning
• Lead automation, tooling, workflow optimization, and continuous improvement initiatives
• Track and improve performance metrics, partner and merchant satisfaction

Payment Enablement Manager, Mandarin & English

Customer Support

• Guide merchants through integration setup for Payin & Payout, including sandbox access, test credentials, and Coda Portal configuration
• Address integration issues (callback failures, parameter mismatches, incorrect environment); respond to API-related queries
• Monitor and track open technical issues; escalate complex problems to relevant teams
• Collaborate with Product, Engineering, and Commercial for go-live readiness; support UAT and go-live checklist
• Track transaction success rates and error logs during early launch; report anomalies like low conversion or payment failures
• Assist partners with post-launch configurations (SFTP, Webhook reporting); investigate data discrepancies and callback anomalies
• Maintain and improve integration guides and internal documentation based on recurring issues and partner feedback
• Work with Compliance and Finance on KYC and reconciliation queries; partner with Technical Support for case handovers

Integration Support Specialist, Mandarin & English

• Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
• Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
• Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
• Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
• Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
• Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
• Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
• Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Integration Support Specialist, Mandarin and English

• Lead and manage multiple teams across Payin, Payout, Codashop, and Distribution, ensuring seamless integration and reliable operational delivery.
• Define departmental priorities, allocate resources effectively, and ensure critical business functions are consistently supported.
• Convert company strategy into clear, actionable objectives for teams, ensuring alignment with broader organizational goals.
• Partner with senior management and product leaders to align on roadmaps, product launches, and operational readiness.
• Act as the primary representative of the Payment Enablement function in strategic merchant discussions and technical planning sessions.
• Serve as the final point of escalation for high-impact technical integration challenges or operational incidents, driving swift resolution.
• Oversee recruitment, career development, and performance reviews, ensuring strong leadership pipelines and engaged teams.
• Build succession plans and develop technical leadership capabilities to strengthen long-term organizational resilience.
• Lead initiatives in automation, tooling, and workflow optimization to enhance scalability and efficiency of integration processes.
• Track and improve performance metrics, ensuring delivery quality, operational efficiency, and high levels of partner and merchant satisfaction.

Payment Enablement Manager, Mandarin and English

Job Summary: This role primarily focuses on Commercial Client Support, with an emphasis on KYC (Know Your Customer) compliance and account management (70%), ensuring accurate customer verification, managing account onboarding, and maintaining strong relationships with publishers, partners, and distributors.
In addition, the specialist supports internal Coda teams (20%) by facilitating smooth handovers, process alignments, and operational collaboration. The remaining 10% involves Concierge/VIP support, providing tailored assistance to high-value clients to enhance their experience.
Strong communication skills in Mandarin and English and a client-centric mindset are essential to navigate complex stakeholder interactions and uphold high service standards.

Business Support Specialist, English and Mandarin

Platform Engineer

• Coda delivers commerce solutions (Codashop, Codapay, Custom Commerce, Distribution) to publishers worldwide.
• Build robust, distributed systems for high-volume payments and e-commerce using AWS, infrastructure-as-code, Quarkus, JSON, gRPC, OpenTelemetry, and more.
• Design and develop robust DevOps tooling to improve developer workflows and boost overall engineering productivity.
• Implement and maintain efficient, reliable CI/CD pipelines to support smooth and scalable software delivery.
• Collaborate closely with engineering teams to identify and resolve pain points affecting the developer experience.
• Analyze, understand, and continuously optimize internal development processes by identifying bottlenecks and driving improvements.
• Take full operational responsibility for the infrastructure and tooling owned and maintained by your team, including debugging production CI/CD issues and participating in on-call rotations.

Payment Enablement Manager, Mandarin & English

Integration Support Specialist, Mandarin & English

Integration Support Specialist, Mandarin and English

Payment Enablement Manager, Mandarin and English

Business Support Specialist, English and Mandarin

Senior/Staff Platform Engineer