Coda

Full-stack Engineer

• Contributing to the development of robust, distributed systems that can effortlessly handle traffic spikes.

Software Engineering Intern

Infrastructure Engineer

• Dive into the heart of modern technology, where you get to work on robust, secure, scalable cloud solutions, and fault-tolerant systems!

Infrastructure Engineering Intern

Customer Support

• Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
• Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay updated on company products, services, and policies to provide informed and accurate support.
• Monitor customer feedback from digital platforms and share insights for process improvements.
• Proactively suggests improvements to FAQs and Zendesk knowledge base based on customer feedback.
• Proactively develop a strong understanding of the gifting sector and the clients we support.
• Ensure response times meet service-level agreements (SLAs) and quality benchmarks.

Customer Support Specialist, Dutch

Customer Support Specialist – Contract

Data Engineer

• Design and implement robust data pipelines and the underlying platform to support both batch and real-time data processing, ensuring optimal performance and scalability.
• Act as strategic partner for stakeholders and cross-functional teams to identify opportunities to deliver high-quality data products and identify opportunities to enhance business strategies
• Set technical standards and best practices for data engineering, data quality, and data governance
• Guide and mentor data engineers, fostering a culture of technical excellence, ownership, and continuous learning
• Lead the designing and implementing Recharge’s data architecture, policies, and processes.
• Work closely with the Senior Product Manager to develop the roadmap, proactively proposing innovative data solutions aligning with business objectives.
• Own end-to-end data workflows, from ingestion through transformation to delivery, ensuring data accuracy, consistency, and accessibility.
• Develop monitoring and alerting mechanisms to detect and resolve issues within the data infrastructure proactively.
• Work with cloud services, particularly AWS, to build, manage, and optimise data lakes and warehouses.

Staff Data Engineer

Financial Planning and Analysis

• As a Finance Manager, you’ll be part of the financial reporting team and will have full ownership of your assigned subsidiaries in various jurisdictions globally within the Coda Group.
• This will include the monthly financial reporting process, tax compliance obligations, statutory compliance obligations, and other accounting-related matters.
• Your role will be a combination of recurring finance tasks and project-based initiatives.

Finance Manager – 1 Year Contract

Administration

• Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.
• Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.
• Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.
• Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).
• Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.
• Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.

Senior Zendesk Administration Specialist

Account Manager

• Facilitate growth on driving sales of book of Digital content business at Coda
• Take ownership of managing key accounts in the gaming industry vertical
• Help drive key strategies to resolve any blockers or strategies that the supply team might or have run into and support relevant functions to make the changes happen
• Collaborate and communicate effectively with cross-functional teams and departments such as product, technical, finance, and marketing to ensure a successful partnership with key accounts
• Work collaboratively with Project Management, Engineering, Back office, Product, and Product Operations to ensure efficient and timely technical integrations
• Collaborate internally to create an interlock with Marketing, Finance, Product, Engineering, and Legal teams to assist with cross-selling opportunities for key accounts
• Collaborate with Marketing teams to facilitate go-to-market strategies, live service initiatives, and key marketing campaign executions aimed at driving revenue through repeat spending, effective revenue increments, and acquiring new users creatively.