Padlet

Customer Support Associate, English and Korean

Padlet

full-time

Posted on:

Origin:  • 🇸🇬 Singapore

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Salary

💰 SGD 5,000 per month

Job Level

JuniorMid-Level

About the role

  • Effectively solve customer inquiries via phone, email
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates

Requirements

  • The ability to provide support fluently in English and Korean
  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Experience in direct customer or client-facing roles
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management skills
  • A desire to help people and improve the community experience
  • Right to work in Singapore (role requires current right to work in Singapore)