Director, Deal Desk
SecurityScorecard
Sales Support Specialist
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with Pricing and Deal workflows: prepare Pricing and Deal Structure, use and master internal pricing tools; Order Form creation, amendments, and execution (signatures); Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
- Oversee and maintain CRM records: Account Data/Ownership queries: Account consolidation, SID movements; Updating account, opportunity, contact, and lead level data
- Be an Internal liaison: create and submit requests and follow up through resolution for Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix; work with Deal Desk, Contracts, Legal, Pre-Sales, Security requests to ensure all paperwork are completed and represented accurately
- Provide Customer support: hop on customer calls along with an AE; explain and present on aspects related to above; preparation for sales meetings and conducting AE research (<10% of time)
- Supporting Team Success: creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them.
Requirements
- 3+ years of sales, customer success, or account management experience
- Native and business fluency in Mandarin and English (speaking and writing) is desired to work with the Mandarin and English speaking customers
- Results driven, detail oriented, and dedicated individual
- You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Knowledge in CPaaS and telecom is a plus
- Bachelor's Degree or equivalent years of experience required.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Remote-first work
- Support for volunteering and donation efforts
- Offerings vary by location
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CPQ workflowsPricing toolsOrder Form creationQuote creationAccount consolidationData managementCustomer supportSpreadsheet proficiencyDocument creationPresentation creation
Soft skills
Detail orientedCollaborativeResults drivenProblem solvingCommunicationOrganizational skillsPrioritizationMulti-taskingCustomer advocacyCan do attitude
Certifications
Bachelor's Degree
