Renewals Manager
Qualified
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Owning our customer renewals by building and maintaining long-lasting client relationships
- Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
- Answering client queries and identify new business opportunities among existing customers
- Liaise with cross-functional internal teams to improve the entire customer experience
- Serve as the lead point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profits and minimize customer churn
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
Requirements
- 3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Renewals Manager
- BA/BS degree in Business Administration, Sales or relevant field
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce) and CPQ tools
- Experience delivering client-focused solutions to customer needs
- Understanding of startup growth strategies and KPIs
- Previous experience using account management software
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication and negotiation skills